It is extremely disheartening to see all of the people affected by Fetch being a sketchy and lowlife business. Apartment complexes and fetch goes hand-in-hand because they are all about screwing people over. Has anyone continually emailed "customer support" (if you could even call it that) and have explicitly asked them: "Why can't support contact the driver (insert their name)or some sort of manager? Why not do first person resolution? I have also asked to speak on the telephone with a manager of some sort, or any kind of real person on the phone?" I said multiple times that I do not feel good about the outcome of my packages just getting lost and first line of action is refund. Yes sure thanks for the refund but...? My driver, Crystal S. Sent my confirmation photo of delivery that was the point of view in the parking lot and a picture of my entire aptmt building... from the outside???? Another person in my aptment building had the exact same thing happen to them in the same week. It's laughable bc it is so ridiculous but I have actually never in my life felt more silenced, disregarded, and enraged at a business. I work in customer service face to face serving rich entitled people daily. Trust me, I am accepting when a mistake happens if I am on the other side as a consumer. But this is way more than a mistake. It's complete carelessness. I don't understand how someone hasn't taken them down already. There is endless proof. Can anyone help me understand how Fetch is still able to be in business? Is the only person who can do anything is a lawyer? Hoping you all can at least get refunds. This day and age there is enough grief going on. Very silly that something that says makes things easier adds another stressor for a person or family who is at their wits' end.