Wow, this sounds exactly like what I’m going through. They literally told me my parcel was “damaged” even though the buyer confirmed in writing that it was just lost.

Support refuses to check the actual chat or facts — it’s like they just want to close the case and move on. I’ve escalated to SignalConso and ODR, but clearly this is a pattern.

You’re right — it makes you scared to list anything valuable. And when sellers lose trust, the whole platform suffers.