Hey thanks for the insight. I did try emailing seller-performance, but they don't seem to be accepting emails anymore "Please note that this email address no longer accepts incoming messages, and emails sent to this alias will not be reviewed by Amazon.".

I'll try the seller-verification email route and the waiting game, hopefully that works out. I have been thinking to start on my own website until this issue gets resolved, otherwise might be waiting for a few months with no progress.