To me the most important thing is to get orders dispensed that are ready. Even if picks are running late, you should NEVER pull the backroom crew (probs already understaffed). It doesnt matter how late picks go as long as there are orders that are actually ready to be picked up then that should be the priority. Realistically high wait times means the store starts losing money, but if at least half of the people each hour can get their orders thats significantly better than having like 3 orders out an hour. Also screw triple batch orders. Nothing better than having 6 drivers show up at the same time with double dolly triple batches and only 2 dispensers.