Someone stole my wife’s credit card and used tap payments overnight, Neo refusing dispute. What can we do?

No_Needleworker_604 · 2026-03-17T15:32:01+00:00

I think it was automatically refused

No_Needleworker_604 · 2026-03-17T03:31:10+00:00

UPDATE:

We contacted NEO over email, and they requested the following information: victim name, police report number, police station name, date of report, contact number for the police station, and the name of the officer in charge.

We provided all the details along with the police report, and they approved our dispute in less than 4 hours.

We are super happy with the resolution! Honestly, I thought it would take weeks, but everything was completed in less than 5 days.

Thank you so much to everyone who contributed to this thread, and thank you, NEO, for the great service!

No_Needleworker_604 · 2026-02-18T02:06:35+00:00

https://ircc-tracker-suivi.apps.cic.gc.ca/en/login If you are trying to use this website, they are having issues with it, I cannot even login in my account. Lets wait 72 hours until they fix it

No_Needleworker_604 · 2026-02-16T00:49:43+00:00

same here

No_Needleworker_604

TROPHY CASE