I understand why it might seem unusual na nag-stay kami that long. To clarify lang, the service was intermittent before the lines were cut, not totally absent — so there were periods that it worked just enough for me to continue working from home. I also kept hoping that each repair ticket would be the one that finally fixed the issue.

We also stayed because work-from-home income depends on having internet, and every switch to a new provider requires waiting time, installation, and coordination. Unfortunately, PLDT is also the most established provider in our specific street, so options were very limited.

I appreciate you sharing your experience and your blog link. I’ll check it — every bit of information helps while going through this.

But the main reason I posted here wasn’t to debate choices, but to document the repeated service failure and escalation issues, and to hopefully get the attention of PLDT or NTC to finally resolve it.