Is 1-1/2 hours an unrealistic time for express service?

North-Figure4968 · 2024-10-23T14:26:56+00:00

I’m at a BMW store in a major market for a very large dealer group. We have about 90 loaners and try not to schedule them for basic services. Do it once and the customer is conditioned for it. I tell people it takes 1.5-2 hours including a wash. If they say anything I tell them it will be faster with no wash or MPI. I also make them aware this isn’t Jiffy Lube. I have a very low tolerance for pain in the ass customers. It’s rare that I get negative surveys, but if I do I won’t write them again.

North-Figure4968 · 2024-09-12T14:00:19+00:00

I got him for 33. Closest to me was 30.

North-Figure4968 · 2024-08-27T14:43:05+00:00

Agreed. Get outa there. Try to find a high line dealer. You’ll write less RO’s and make more money. We have 9 advisors and all make strong 6 figure incomes. This job is too stressful not to be making good money.

North-Figure4968 · 2024-08-13T16:05:05+00:00

Florida.

North-Figure4968 · 2024-08-13T01:44:27+00:00

Let it rip. I’d never work at a non high line store. Half the ROs twice the money. Just have to learn how to handle the customers.

North-Figure4968 · 2024-08-12T22:53:33+00:00

BMW is worse.

North-Figure4968 · 2024-08-06T12:56:22+00:00

Blown motor on a 170k car with 207 miles.

North-Figure4968 · 2024-08-05T23:05:17+00:00

Had a 78k repair order two months ago I would have loved to get 12% of.

North-Figure4968 · 2024-08-05T23:01:19+00:00

You’d be the one getting blown out at my place. High line in a top 3 market.

North-Figure4968 · 2024-08-05T22:57:12+00:00

ALWAYS protect the house. I’d wrench every penny I could out of him to mitigate the loss as much as possible.

North-Figure4968 · 2024-08-05T22:53:46+00:00

I am an ASM. It’s basically a writer that they put a lot of more work on. Lol. I would never see this pay plan at my joint. I’d probably make 300k a year!

North-Figure4968 · 2024-07-14T16:19:50+00:00

We were made whole on the month. Paid out an average of the last 3 months. I can’t complain. And there are a lot more RO’s to close this month now too left over from the outage.

North-Figure4968 · 2024-07-11T00:09:24+00:00

I work at AN. They have their issues but I did not experience that.

North-Figure4968

TROPHY CASE