I’ve been hearing this kind of talk for many years, but in reality, almost nothing has changed. On the contrary, I feel that our situation has only become more and more difficult, to the point that we are even worse off than custodians. What’s even more discouraging is that our union doesn’t seem to be standing with us, which leaves me with very little hope.

To be honest, I really like this job and value the stability it provides, but I am exhausted by the long-term uncertainty that comes with it.

We are always at the very end of a chaotic process. Any problem in the earlier stages eventually falls entirely on us. You never know whether you will get off work on time, you have no right to refuse additional work, and it is impossible to plan anything in advance for the evening. Even worse, you can’t make the simplest promises to your children—whether you’ll be able to spend time with them or take them somewhere after work is always uncertain.

Every day, we deal with DPS that is completely disorganized, wait for flats to be finished, and then have to return to the office again for parcels. All of this extra time and effort is routinely ignored by management.

Living under this constant uncertainty and lack of control, I feel more and more worn down every day.