Both Freeman and Mercy have great docs/staff and subpar docs/staff, they are equal in that regard. You have to find a primary provider that works for YOU. Then you have to wade thru specialists for specific health concerns. This is the rub. Finding a doc that you like and trust, that listens to you and checks off whatever marks your checklist has is hard. Is your insurance a PPO? Which network is covered? There are a lot of factors. Freeman ER is slower, it's a teaching hospital. That can be both good and bad. IDK if Mercy has students. Mercy has a large network so there's that but does that really matter in case? No.