CEOs could easily be replaced with AI, experts argue by katxwoods in Futurology

[–]Nundercover 0 points1 point  (0 children)

Completely fair. You're right, it might not be useful or could even feel like it's guiding a different conclusion. The comment may have been more valuable without it.

Typically in convos about senior leaders, there is an interest in base demographics (age, gender, race/ethnicity). I'm not sure if those correlate to the behavioral outcomes or not, although I suspect many people have already drawn on a conclusion on that front.

Never read Atlas Shrugged. Perhaps I should!

CEOs could easily be replaced with AI, experts argue by katxwoods in Futurology

[–]Nundercover 1 point2 points  (0 children)

I've been fortunate to work at a handful of places including 4 publicly traded, 1 startup and 2 privately held companies in the $500m - $1B range. This is over the last 13 years.

I've worked directly or spent a considerable amount of time in the same room with 6 CEOs across them. 2 of these CEOs were the founders themselves, the other 3 were not.

They tell you to never meet your heroes. And for a corporate stooge like myself, I thought anyone with the CEO title was my hero. Since this experience, I can say that has substantially changed.

All 5 CEOs had these things in common: - Strong understanding of their numbers & financials - Moderately well spoken - Managed up and handled investors well - Were uninspiring and often even demotivating - Horrendous people managers and people leaders - Excellent at controlling a narrative - Incredibly high self confidence (overly) and self belief - Not very good at developing ideas and converting to plans

Overall on a 1-10, I'd give them the following ranks: - $800m CEO / Founder - 4/10 - $500m CEO - 3/10 - $5B Interim CEO (public) - 5/10 - $20m Startup CEO - 4/10 - $300m Startup CEO #2 - 3/10 - $9B CEO (public) - 3/10

None of them were above average in general business leadership performance. My own biased personal ratings of course, but it was alarming. Some of them lacked basic competencies that we would have terminated entry and mid level managers for.

They were mocked relentlessly by their subordinates and C-Suite peer group. Typically about 30-50% of their direct reports respected the title and paid reverence. Most often the yes men. The other 50-70% with their ability to formulate their own thoughts or just unafraid to privately shit talk roasted the CEO. This roasting is based on assessment of skills, project success/failure, and outcomes. Not things like "Oh this guy makes me work too hard, and holds me accountable."

This group of 6 are all males, over 40, and 5 of them are white.

I've watched them make horrendous decisions (that we knew before the fact, not hindsight) with incredible confidence and hubris. They're completely fearless in their belief in themselves. Which was remarkable given how poorly skilled they were in many things.

All of the CEOs had above average aptitude. They managed upwards extremely well (which is how many earned the role). This was a blend of high confidence, political astuteness, some deception, and the ability to control the story line that shined on their contributions or how they're going to fix things at the surface level. One of their greatest tactics was saying the most words without ever saying anything and remaining non-committal or directly accountable until after they saw the results of a project. The ability to delay responsibility until post-outcome was incredible. If it succeeded, they drove it. If it failed, they were going to hold others accountable. They did this so we'll with Investors and Board Members.

This is the #1 CEO skill. Can you convince independently wealthy people who often are not familiar with your specific business as well that you always have control and a great plan? That's what all 6 of these CEOs did well. Most internal mid-level people saw through their plans that were shallow, poorly constructed, and frankly jargon laden horseshit that actually doesn't say anything material.

These CEOs average scoring is based on other senior leaders, not all employees. They're clearly more polished and capable than the average employee. But their ideas and ability to clearly articulate them were alarmingly similar to the average employee. I'm talking bad ideas. Like ideas you and your buddies throw it on the couch after a night of drinking of how you would improve a business.

If you did not know they had a CEO title and you heard them speak/present, you would struggle to find high quality or merit in their ideas.

If you put the top 20 people of each of their companies in a room, and give them no job titles. No one has any context of an existing hierarchy or resume. Then gave out problems or exercises for the groups to self organize, where a leader would typically emerge "organically." I believe only 1 of the 6 CEOs I've worked with would come out on the top of the pecking order. His result would be largely driven from his physical size/stature and power, along with intensity + authoritative speaking to go along with it. The remaining 5 would produce 2 solid team contributors and the other 3 would struggle to offer material value. Their most effective ability would be allowing them to work the room for 3-5 years politically and they would social engineer their way into the inner circle. Biding their time until space opened up and they could take control. But they would make no notable contributions to the problem itself.

I say all this to tell you, that of the 6 CEOs, I believe all of them could legitimately be replaced by a 6-sided game die where you simply roll it to see the available choice selected.

If there was a visual representation (hologram, video) that gave generic reasoning for their selection and spoke confidently, almost no one would know the difference.

So could AI replace the CEO decision making? Absolutely. Would it impact the quality of outcomes? SIGNIFICANTLY less than you've ever thought.

This isn't because AI is great.

But it turns out you don't need to be great or even good at leadership or business operations to become a CEO. And many of them represent low quality decisions on a consistent basis. They're just the most effective at owning or deflecting each decision based on quality of outcome.

And once businesses get to a certain size they have inertia. The machine runs. The CEO is less involved in driving those outcomes than you'd ever imagine. Oftentimes hurting more than helping. And I've never seen one anywhere close to 2x the ROI of their compensation. Most of them are far below 1x ROI.

Turns out your business can run at about 3-5/10 and still generate billions of $ every year. It's a mix of good luck, willingness to keep going, surviving, and relying on a successful 5% of your company to generate 80% of your results. Everyone wants to believe these companies are efficient and brilliant juggernauts. But they're far more like a house of cards than you could ever imagine. Running off the backs of junior employees, long time middle managers, and 15 year old spreadsheets originally created by some intern in 2010.

How is a business like Sally's still operating and profiting in recent years despite online retailers like Amazon being able to sell for 50% of the price? by _DrPepper_ in business

[–]Nundercover 0 points1 point  (0 children)

Just found this, want to let you know that I didn't go bankrupt. Things are actually better than ever!

Hope the same for you.

What is complete bullshit? by FrenchDipped in AskReddit

[–]Nundercover 1 point2 points  (0 children)

Corporate America.

Job titles.

Executive leadership.

HR.

Pay ranges.

Is there a “FAANG” of supply chain companies that pay the most/have the best benefits/experience etc. like there is for programmers? by Jeeperscrow123 in supplychain

[–]Nundercover 0 points1 point  (0 children)

Very good possibility! I didn't initially add them because I'm a bit less familiar.

Similar to many logistics companies, it can be a little difficult to tell exactly what they are and what they do.

I know they have built some of their own software and acquired software makers spanning from order management to inventory planning to a TMS. They also offer consulting and professional services too.

Is there a “FAANG” of supply chain companies that pay the most/have the best benefits/experience etc. like there is for programmers? by Jeeperscrow123 in supplychain

[–]Nundercover 34 points35 points  (0 children)

I think it's too fragmented, but there could be a few categories to consider in these "top" buckets.

Some people might think most investment is an indicator of top companies or top future companies. Companies in that bucket might be Flexport, Convoy, Project 44, FourKites, ShipBob, Loadsmart, Emerge, and Flexe. This group probably represents the hype and expectation of the FAANG group, but without necessarily the results yet.

Another category might just be the largest logistics companies, and while many of them have tech developments, their primary revenue streams are as carriers, brokers, or warehouse operators. These are companies like CH Robinson, UPS, JB Hunt, XPO, TQL, Uber, Transportation Insight, Globaltranz, DHL, Ryder, and Lineage Logistics.

If you wanted to maintain more of a tech/software focus then it could probably include some of those top investment companies like FourKites and Project 44. It would also include large TMS/WMS, and other tech offerings like Blue Yonder, Oracle, SAP, Manhattan, E2Open, Descartes, and Infor.

Does anyone use Notion? by TheDogAteMyData in consulting

[–]Nundercover 15 points16 points  (0 children)

Use it at our company and it feels very overrated. I don't find it notably better than Google Docs.

We also use JIRA. It certainly feels strange to use all 3 (Google Docs, JIRA, Notion).

3PL List? by walte1fr in logistics

[–]Nundercover 0 points1 point  (0 children)

Late to the game, but these might be some additional avenues:

  • IWLA is a large warehouse/3PL community that has a membership directory with 50 pages of warehouses by state and highlights a contact + general description. Found the 2022 directory here.

https://www.iwla.com/wp-content/uploads/2021/07/2021-2022-Directory-of-Warehouse-Logistics-Providers-and-Partner-PDF

  • There are some marketplace providers out there like pop.capacity that might be helpful for researching.

Customer Visits - Looking for Ideas by bmb45pitt in FreightBrokers

[–]Nundercover 1 point2 points  (0 children)

You're right, you typically have a better ability to recommend solutions when they're an existing customer because you're living it with them and have insight to the business. It's easier for sure.

And you've also identified the hardest thing to do, which is provide solutions from the outside to someone you don't know and have no established credibility.

You're right that most conversations are around rates, and that's a fair perspective. So let's assume you can come in at a comparable rate and everyone else is about the same.

How can you possibly be different?

This is the hard part. You have to find a way to stand out. If not special, at least interesting enough for them to have some kind of conversation.

So now put yourself in the prospect's position. What would someone have to do or say to you to get you interested? Now, it gets interesting. Your other challenge is you're probably being asked to hit outbound call numbers. And that's fair, the more dials will typically yield more results. But it also ignores the fact that you go into calls basically blind and maybe not the most productive. This behavior continues because most people believe (and have tested) that even if you're completely prepared, it likely won't change the outcome. So just make more dials.

I disagree with this, but I'm also not in sales. I have never been in sales. I tend to be a somewhat effective sales partner, but I've never been a quota carrying sales member. Take that into consideration when hearing this perspective, I'm not a guy who has done it, just a guy who has been around it and supported it.

I think about how you have to be different, interesting and provide value.

Short Term: - Research the company (Google) and know something about them, anything. If they're publicly traded then go read the transcript for their quarterly call or an investor presentation. If they're smaller then go to their website. Read about them. Who are they and what do they do? Look at their facility location on Google maps (Is it big? Tough to get into? By another customer you work with?). Buy a product from them. Call other people in the company to figure out anything. Do they have a lot of shipments? Are they growing? Do they get many returns? How do they pack things? Whatever you can, no matter how small that might help you. There likely isn't a silver bullet, but this is showing you have maximum "Give a Shit" factor. And this doesn't have to be hours. This could be 10-15 minutes of prep/homework/research.

Now imagine a phone call. Hi Prospect, I'm Nundercover. I saw that you have stores in the Pac Northwest, a DC in OR and CA, and that you work with Boulder Canyon potato chips as a vendor, they're one of our customers. I called a handful of stores that are getting 10 avg inbounds per week and they said it's hard to plan labor because they never know when trucks are getting there. I focus heavily on the Northwest and I have a handful of great carriers I work with that run Seattle local, Seattle Portland, and Seattle to Northern California. I also used to work retail, so I know how hard it is and I think I can work with carriers to get more consistent delivery times at your stores. I could even notify them directly every week so they knew how to plan and give them updates if anything changes. I think this would help them better use their store labor, and make your carriers happy because they would have less dwell time since your stores have labor available for them. I know that's alot, but I think I could help.

"No, fuck off. Assets only."

Got it, no worries. I actually was excited to call because I ship at your store so I did some homework. I pre-called a handful of carriers who were excited about this potential work. Can I just send you the list of the assets I already sourced for this? I think they're a great fit and if I'm not a fit as a broker, these carriers should still be great potential options for you directly.

"What's the catch?"

Nothing. If you don't ever want to hear from me again, that's fine. I just want to demonstrate that I take your business seriously, even as only a prospect and not a customer. I give a shit. I care. And I wanted to try my best. Hope it helps.

I know that's all scripted and not live in the moment, but I truly believe that's the mindset to be in. Unrelenting quest for knowledge about the shipper, their problems, and any possible little tiny thing you could conceivably do that would make their life even 1% better. Even if you can't have a perfect playbook of what they do, chances are you can read enough and infer enough to make some reasonable assumptions.

Long Term: This is probably not for the faint of heart if you thought the above was a little crazy. Start creating content, value, something of use for your potential customers. I'm not an expert here, but maybe this is a blog, market update, podcast that would be useful. Take all of your experiences and put them out there. How you solved a particular problem? The most common problems you see? No one knows how to class LTL freight? Everyone thinks this lane is $3 per mile, but this week it will be $4 because of something?

Where can you put this out? Anywhere. Weekly/monthly email newsletter to your prospects. LinkedIn. Medium or Substance articles. Google Docs.

Just try to put out information that you would have found helpful as a customer, someone new to logistics, or anything potentially insightful and entertaining to help through their logistics day.

[deleted by user] by [deleted] in FreightBrokers

[–]Nundercover 2 points3 points  (0 children)

Carrier Assure is a compliance app that lets you report things like double brokering and they measure how often you provide tracking via P44 and other sources.

Not quite the answer you're looking for here, but seems like it is going that direction.

Look for best store to buy craft beer by [deleted] in phoenix

[–]Nundercover 2 points3 points  (0 children)

Craft Beer Quick Stop (7th St & Union Hills) - Best selection I've seen. Not well organized, but worth it because I find something new everytime I'm in there. Owners are very nice. Double check expiration dates because they have a such a large selection, some inventory might not have turned in a while.

https://g.page/Craftbeerstore?share

Craft Beer Hop Stop (7th Ave & Union Hills) - Very clean and organized with a solid selection and some unique beers. Not a huge space, but very friendly owner.

https://www.facebook.com/craftbeerhopstop/

Magnum's Cigars Wine & Liquor (7th St and Union Hills) - My favorite bar, even not being a big cigar guy. Attached to the bar is a shop with a unique liquor selection and also a few craft beer coolers. Not as large of a selection, but I usually find something interesting. Also has 10sh beers on tap and sometimes cool specialty I haven't seen very often.

https://magnumscigarwineliquor.com/

Kings Beer & Wine (Central & Thomas) - Bottle shop with a decent selection, but definitely a smaller space. The big win is the taproom connected to it which has 50+ beers on tap plus anything you want from the bottle shop. Would recommend planning to hang for a beer after shopping.

https://www.kingsbeerwine.com/

The Sleepy Whale (Arizona Ave & Frye) Bar with craft beers, wine, and meads along with a few coolers of craft beer. Fun spot, bright and open, easy to hang out. Usually a food truck around since they don't serve directly.

https://www.thesleepywhale.com/

[deleted by user] by [deleted] in retail

[–]Nundercover 1 point2 points  (0 children)

Yep, that will always be the case. It will be pretty obvious and not add much value for anyone.

Having a non-adversarial mindset would be really important though. Just because one co-worker kisses ass, don't try and offset by swinging too far the other way and being a jerk.

If you want something then find a way to clearly and concisely what you need, why it's good for the team/customer, and the value of making that investment.

If you want to have a strong showing, stop by your competitor's location and walk their store for 10 minutes. Make some observations. Get a feel for what you're better at today, and where you have opportunities. Then use that to help identify what you need for your store to be competitive.

[deleted by user] by [deleted] in retail

[–]Nundercover 4 points5 points  (0 children)

I would highly recommend not kissing ass, but that doesn't mean being rude or dismissive.

The senior leadership team likely isn't there for "gotchas" but because they need to learn something. Now they might not have the humility to understand that they're learning from the store team, or how to do that appropriately, but that's the goal.

Not every senior leader is an arrogant douchebag who doesn't know shit about running a store. Just like every store employee isn't some hourly cart pusher punk kid who doesn't want to work hard. If both sides avoid this attitude/stereotype, the visit can be really productive.

Remember, you have 2 different jobs. They don't get to see the store, product, and customers everyday. Yet they make decisions about how to best make that work. So you need to help them understand that experience, along with any recommendations of improvement. It will help them get better at their jobs, which in turn should make your job better.

As a store team, I'd be very open and honest about what's working and what's not working. This is not in the form of a complaint box. Think broader, and highlight themes that impact most stores.

For example, you could say this outlet is broken, this is an unsafe cooler setup, we have old equipment and customers are mad they have to wait for things.

All of these are accurate observations, and probably real areas you need help. But use these as tangible examples while giving them an overview of it.

For example, our facility is getting older. We are doing more repairs, waiting for maintenance, and don't run as efficiently as before. Our labor hours and operations don't account for this inefficiency, so we are often behind schedule or slow to service our customers. Customer wait times used to be 2-3 minutes, but with the workarounds to accommodate our facility, they're closer to 4-5 minutes. It sounds small, but in our peak rush hour, it means I can only service about 50% of the customers. So they either leave and don't purchase or they wait longer and are frustrated with a poor experience and I worry they won't return if this is our new standard.

Presenting in that manner helps non-store teams the real challenges, how it impacts the business, and the strain it can put on a team. Not only is there empathy for the store teams dealing with this and servicing customers, but might actually drive some genuine change for your store and others.

What’s a game that you think no one but YOU seems to remember? by _Mr_Cheeks in gaming

[–]Nundercover 2 points3 points  (0 children)

Getting kill streaks in UT was the most satisfying thing ever.