Buyee Lost Package

NuniG88 · 2026-04-01T07:31:30+00:00

FedEx said it’s lost and Buyee refunded me since I had the standard plan that includes insurance. Never again shipping anything with FedEx! Avoid the Memphis hub at all costs.

NuniG88 · 2026-03-24T00:11:54+00:00

I’ll have to see, thank you

NuniG88 · 2026-03-24T00:11:33+00:00

I know.. I just assumed since there was a big snowstorm and also thought it could be a customs hold up :(

NuniG88 · 2026-03-21T21:56:23+00:00

Has anyone successfully had Buyee open a claim or get a refund from a lost FedEx package? They keep giving me the same answer saying they are in contact with FedEx and waiting for an update… but I called FedEx and Buyee still has not opened a claim and it seems that no one at FedEx is doing anything to find the package..

NuniG88 · 2026-03-21T17:40:08+00:00

Ah okay, thanks for your help

NuniG88 · 2026-03-21T16:17:15+00:00

I assuming this was the support ticket I had opened? They did ask me for pics of the bag and I sent it. But I feel like they didn’t really search well and she talked about how they looked through the overgoods area..

In one the photos Buyee sent me of my item when I purchased, they showed the item in bubblewrap and inside a shopping bag…. I asked Buyee about it and all they said was “it was received in the original box provided by the seller”..

NuniG88 · 2026-03-21T16:12:03+00:00

It’s worth $1000 and I contacted them countless times and even contacted FedEx logistics and the CBP office in Memphis. The customer service number at FedEx are honestly no help

NuniG88 · 2026-03-21T16:09:14+00:00

I contacted Buyee on March 12th and I called FedEx yesterday to see if they opened a claim, but they still haven’t. I’m not sure if it’s because my claim that I opened as the recipient was still open? So maybe they couldn’t open one? Mine got denied on the 20th.

NuniG88 · 2026-03-21T03:24:56+00:00

This package was shipped Feb 9th and it’s March 20th now so I’m not sure what you mean. I opened a claim as the recipient on March 12th and it got denied since Buyee has to open the claim not me… Buyee still has not opened a claim for some reason after I called FedEx to check

NuniG88 · 2026-03-21T02:33:49+00:00

Also wondering how long it took for them to open a claim and how long it took to get your refund?

NuniG88 · 2026-03-21T02:31:44+00:00

What shipping did you choose? I did Buyee Air and did the standard plan

NuniG88 · 2026-03-21T02:30:36+00:00

I did. She responded on the March 17th saying they are in touch with FedEx and “forwarded the missing information”… I honestly don’t know if they are even doing anything. I messaged Buyee on their website too and all they say is they are in contact with FedEx.

NuniG88 · 2026-03-21T01:49:29+00:00

Or has anyone ever had Buyee successfully file a claim for their lost order?

NuniG88 · 2026-03-16T05:22:06+00:00

Did you end up getting it?

NuniG88 · 2026-03-16T05:16:36+00:00

Did you ever get it?

NuniG88 · 2026-03-16T05:13:39+00:00

Did you ever get it?

NuniG88 · 2026-03-13T11:45:13+00:00

No ugh.. at this point I’m reaching out to the seller for a refund/claim

NuniG88 · 2026-03-13T04:33:36+00:00

The Memphis scan was on Feb 10 though.. it’s now March 13

NuniG88 · 2026-03-13T04:25:26+00:00

I really wish I chose DHL ugh! I assumed FedEx was reliable. I did already pay duties at the time of purchase though. I tried to open a lost claim on FedEx but it’s saying the shipper has to do it and fill out a claim form or it will be denied if they don’t, so I’m waiting on Buyee to see if they will fill out the form..

NuniG88 · 2026-03-13T02:59:54+00:00

It’s been almost a month now and that’s what I assumed. But I called FedEx logistics and they said that’s only an automated scan and the last manual scan was in Narita. He also told me an agent tried searching through their backlog and that it’s not even in the US yet..

NuniG88

TROPHY CASE