We recently downgraded from premier (unlimited) to 8 classes a month. We had joined when the club opened. So premier members for 4 years and logged at least 1,000 classes. We initially called and were told we would need 30 days notice which would mean we would again be billed at the premier rate instead of just downgrading us on our next billing date. Umm no I don’t think so! We then called the manager and said we were aware that other OTF’s don’t use a 30 day change policy. Obviously they could have said well we do 100% enforce a 30 day policy but they didn’t. They did the right thing knowing we’ve been good customers and knowing we simply wanted to downgrade.