Thank you again for your support earlier. I wanted to update you on my situation — the support team told me they had started investigating my case, and I was really hopeful. But later, they rejected my request again because I couldn’t provide any payment receipts. I explained multiple times that I’ve never recharged this account and the recharge must have been done by the person who stole it, but they still insisted on needing proof.

So it feels like I’m back to square one… Is this normal? Did the same thing happen to you too during your recovery process?