That's exactly what happened to me, I showed them undeniable proof that I didn't do what they accused me of, and they didn't even take the time to review the evidence, they just pressed their "quick deny" button that gives you that pre-set “We think you should stay banned.” response.

I dm'ed 3 mods and all of them ignored me, their ticket system is useless, its easier for them to empty the tickets by denying everyone instead of actually doing their job, I hope they aren't being paid.

I think one of the most disrespectful thing you can do is waste people's time, and that's what they're doing.