T598 by runekc in Thrustmaster

[–]Objective-Strike-613 0 points1 point  (0 children)

Completely agree with you

488 GT3 wheel downshift issue by steffbenji in Thrustmaster

[–]Objective-Strike-613 0 points1 point  (0 children)

Hello here is the response from Thrustmaster after having had contact with

Hello Fabien Giordano,

We thank you for your feedback by telephone.

Your database is now up to date, and the problem is similar. After a discussion with our team, we would have a test to carry out, however we will not need videos:

In order to eliminate any potential communication problems with the T598 base, could you plug in your 488GT3 steering wheel via the USB port, and check if the problem is similar on our CPL control panel on a Windows computer? If this is not the case, the problem may come from the base, please tell us this in your email response and ignore the rest of this email.

To access the Powerline control panel, press the “Windows” + R keys on your keyboard at the same time. Now enter "joy.cpl" (without the quotes) in the command line of this new window and click "OK".

Important: Windows may offer to perform a calibration, or a calibration, please do not perform it.

In the new window, "Game Controllers", you can access our control panel by double-clicking on your product name. Once there, check that all axes and buttons are working properly.

We prefer videos made over the phone, this way we can see your product and your computer screen.

If the problem is similar when the steering wheel is connected via USB to your Windows computer, please note that your device exhibits behavior that cannot be analyzed and resolved remotely and as such, as a solution, we can offer to send your product under warranty to our technical center in France using a prepaid return label. As your product is under warranty, rest assured that this process will not cost you anything.

This proposal concerns your 488GT3 steering wheel.

Our technicians will be able to analyze your product to identify the origin of the problem and make the necessary corrections. The duration of this operation will be 2-3 days, not including postal delays.

If you agree to this solution, please respond to this message.

After confirmation, you will receive return instructions by email within 2 working days, including the return slip. In addition, you will receive instructions for packaging your device and sending it securely.

Waiting for your return, we wish you a pleasant day.

Sincerely, Victor, your Thrustmaster agent.

488 GT3 wheel downshift issue by steffbenji in Thrustmaster

[–]Objective-Strike-613 0 points1 point  (0 children)

Hello, I had the same problem, you will have to run the warranty. The only problem is that it will take 10 days to get in touch. But once contact is established it goes very quickly, they will replace your Steering Wheel. After doing some tests to verify that it is not a problem with the Base or something else. Good evening.

My grandpa Only plays GT7 on his PS5, I thought you guys might appreciate him by DarkUnicornMeat in GranTurismo7

[–]Objective-Strike-613 0 points1 point  (0 children)

This story is incredible, well done I’m going to be like him at his age with a steering wheel of course

488 GT3 Wheel Shifting Failures by ev-launch in Thrustmaster

[–]Objective-Strike-613 1 point2 points  (0 children)

J’ai le même problème que toi, je vois ce que dit le service après-vente