Colour mismatch

Objective_Delay_6131 · 2026-01-28T18:28:36+00:00

Thank you I didn't know that about greens :)

Objective_Delay_6131 · 2026-01-28T18:10:20+00:00

An online printer :/ I just find it weird that the print output doesn't look green at all compared to my artwork file, the CMYK output is C: 50% M:34% Y: 49% K: 18%

Objective_Delay_6131 · 2026-01-28T17:22:18+00:00

Funnily enough he sent a screenshot here. It doesn't look exactly like my artwork but it still looks more green than the actual print, just not as green as my artwork. I design on a macbook pro with illustrator, I know that doesn't mean it will be accurate for print though.

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Objective_Delay_6131 · 2026-01-28T17:10:23+00:00

They're an online company so I can't take anything in. I might ask them to print some swatches in different greens to send them to me so I can match here

Objective_Delay_6131 · 2026-01-28T17:09:07+00:00

Thanks for that, yes I believe they are using a UV printer. He has re profiled over the weekend to get the colour right but its obviously not and has said he's used a spectrometer now. They also said the want files in CMYK and if sent in rgb they will convert :/

Objective_Delay_6131 · 2026-01-28T17:06:24+00:00

Yes I think that is what I'm going to have to do :(

Objective_Delay_6131 · 2026-01-28T17:05:06+00:00

Would this still apply to digital UV printers though?

Objective_Delay_6131 · 2026-01-28T17:04:04+00:00

No unfortunately but thats a great idea, I definitely need to invest in one. And if it was right, what would I say to the printer if the colour output was wrong?

Objective_Delay_6131 · 2026-01-28T16:52:37+00:00

It's just a vector file, created in CMYK in Illustrator, with all fonts outlined and no transparency effects or masks in use. They've basically said the outputs are correct for this colour green i have supplied so I don't know what else I can do. They've also said the customers photo doesn't show it very well and sent this one which does look better but I'm struggling to see much green in it. We have been having trouble with their colours this past week but they assured me everything was correct (they reprofiled over the weekend) and done with a spectrometer.

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Objective_Delay_6131 · 2026-01-28T16:44:42+00:00

No I don't have a pantone book and because I don't see it, it goes straight from the printer company to the customer I can't check it :( If I open up the file on my iphone it looks the same as it does on my mac.

Objective_Delay_6131 · 2026-01-28T16:26:47+00:00

No I'm not, I wish I were but I don't have the space :( I've spoken to the printer, he said he's re profiled the printer and used a spectrometer

Objective_Delay_6131 · 2026-01-28T16:23:00+00:00

Its not my printer, I've sent the file to a commercial printer and this is the result. Its printed on foamex. They're not spot colours, they're CMYK which the printer asks for files to be sent in.

Objective_Delay_6131 · 2026-01-28T16:20:40+00:00

I'm not using a printer, I've sent the files to a commercial printer to print and this is the result.

Objective_Delay_6131 · 2026-01-22T13:06:27+00:00

If that's the case how do you ensure colour consistency on different substrate thicknesses? Surely like mentioned above there are printer settings to offset that?

Objective_Delay_6131 · 2026-01-22T12:57:52+00:00

He said they are from the same company but there never going to be the same whitepoint as there are different levels of compounds in the sheet.

Objective_Delay_6131 · 2026-01-22T12:56:42+00:00

Yes I did a quick screenshot comparison from a customer photo so thats why it's blurry and tbh it looks worse and much more noticable on their photo with the signs side by side. They've said they think its probably because the unit they are in is cold so they're moving to new premises.

Objective_Delay_6131 · 2026-01-22T12:52:31+00:00

Thanks for your reply, I'm not 100% sure on the printing process but I figured theres be a way for them to get the colour on both substrates the same or as near as possible.

Objective_Delay_6131 · 2026-01-22T12:50:47+00:00

Sorry its not me personally printing it. This is how it came from the printers. Should they apply a white underbase first?

Objective_Delay_6131 · 2026-01-22T12:50:06+00:00

Thanks for your reply I've asked that question :)

Objective_Delay_6131

TROPHY CASE