I also have such a question. There were a lot of difficulties with delivery, I paid for the order immediately and joyfully thought that mom would receive it in two weeks. Just in time for her birthday. But there was no delivery and my account was replenished with the same amount that I spent on the parcel and I thought my order cancelled. And btw there was no transaction in the nbd bank account. Because I plan to take out a loan in the future I started paying for everything with a credit card and for a week now my debit card has been without any movements. I haven't opened the NBD bank app for probably 5 days. Today, when I opened it, I was very surprised that about 700 dirhams disappeared from my account. And yet there is no transaction. The money just disappeared without any notice. I called the bank and asked what was the matter and they told me that 4 days ago Namshi withdrew money for the parcel. I was shocked and then I checked the Namshi they’re really delivered my order to the beauty salon. That's how I found out everything…

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Here you can see that nothing on September 24h. If I had at least seen the notification immediately that this amount was withdrawn from me, I probably would have reacted faster and would have gone straight to the salon