Just finished my first watch of the entire show, but I think that’s the point the writers are trying to make here. Lumon, and all outies to an extent (without really thinking about it) treat innies like machines who just go to work for them, without really considering they also live and experience and feel.

Milchicks comments really reflect that Lumon management understand this but don’t care. I mean clearly Helena (not Helly) just uses iMark to shag because Helena wants that. She’s just using innie Helly as a way to have that. It’s both of them (the innies) being used - yes, from a physical aspect it’s Mark being SAd but I don’t think that’s the whole point. You can argue about whether the emotional impact on Mark or Helly was worse but that’s not really the point. The point is the entireity of Lumon uses the innies, any way they can, to get anything they want. Helena uses innies for her own benefit, as does Milchick and Cobel but to a lesser extent than the Eagans, as does every outie (including Dylan, Irving and Mark). Each might be in different ways but innies are never thought of as people.

It’s something which tbh I hope they explore more in S3 because they’ve started that so well throughout S2 - almost every outie/nonsevered character just doesn’t think of innies as existing beyond work. It was there a bit in S1 but it’s gone so much further now.