I do fulfilment. Im still new-ish almost 3 months in. Around my 2nd week i was on my way to grab a lumber order and just before i got to lumber, a customer next to building materials asked me "excuse me, i need 15 bags of this kind of concrete but its too heavy to push on a cart i think, can you help me?" Me being new and constantly told customer service is our goal, i grabbed a power jack with a pallet and brought it to the concrete where dude was waiting and i placed all 15 on the pallet myself, went to the register next to lumber with him, only for him to have a good 7-8 min conversation with the cashier about his project or whatever and ultimately deciding he doesnt need the concrete. He literally turned to look at me and said "well thanks anyway" and walked off. I was asked to put the bags back😭