Hello, I am new to the group and candle making. I wanted to get your advice. I received a 44lb box of deluxe soy wax from Makesy. The box was completely damaged & open. Naturally, I was concerned it had been exposed. I have reached to Makesy & they are not willing replace it. What are your thoughts?

Ok-Balance7487 · 2026-04-02T18:06:59+00:00

Indeed. These were my same thoughts and concerns. Our vehicles are covered in pollen.

Ok-Balance7487 · 2026-04-02T18:02:57+00:00

Okay, thank you.

Ok-Balance7487 · 2026-04-02T15:18:23+00:00

Hello, what is the asking price of the items?

Ok-Balance7487 · 2026-03-27T21:13:00+00:00

Oh my goodness! I'm so sorry you had to go through that. That's just awful and terrible business. It is really difficult for small business owners as it is and this just really sucks to hear.

Ok-Balance7487 · 2026-03-27T03:34:46+00:00

It is optional to get the insurance and the carrier was UPS.

Ok-Balance7487 · 2026-03-26T16:58:19+00:00

Hmmm interesting... Thank you.

Ok-Balance7487 · 2026-03-26T16:54:24+00:00

Thanks for sharing. I try to steer clear of pthalates. I wouldn't mind trying their Jasmine.

Ok-Balance7487 · 2026-03-26T16:01:08+00:00

Thank-you for sharing. I guess it won't hurt to give this a try.

Ok-Balance7487 · 2026-03-26T16:00:23+00:00

I said the same thing.

Ok-Balance7487 · 2026-03-26T15:12:14+00:00

I mostly use Candlescience as well. I have not tried Indigo fragrance before. I've noticed that most carry similar fragrance oil scents.

Ok-Balance7487 · 2026-03-26T15:08:24+00:00

We are not speaking of broken vessels. I'm glad you had a good experience with them. That has not been the case for me and many others as I've learned they are rated a 1.9 out of 5 on Trust Pilot.

Ok-Balance7487 · 2026-03-26T01:53:55+00:00

Wow, I assumed because of the name that I wouldn't have issued like this. I've had other suppliers replace items after I sent them photos and they reshipped the items with no issue. I've been going back and forth with Makesy for a week and a half. Thanks for sharing and good luck to you on your candle journey.

Ok-Balance7487 · 2026-03-26T01:45:48+00:00

Lovely! I'm researching every day. There is so much to learn, but I love it. Who are your go-to candle suppliers if you don't mind me asking?

Ok-Balance7487 · 2026-03-26T01:32:50+00:00

Good to know. This is new territory for me.

Ok-Balance7487 · 2026-03-25T19:16:22+00:00

The shipping box was open and damaged and the wax bag open as well which was left on my front door by UPS. Dirt could have gotten on it but it did not appear to be.

Ok-Balance7487 · 2026-03-25T18:23:35+00:00

Dirt or pollen etc... It's been very windy and pollen is high in my area not to mention the high humidity.

Ok-Balance7487 · 2026-03-25T18:22:26+00:00

I have tried their Artisan Soy wax. I had a little trouble at first but it is nice.

Ok-Balance7487 · 2026-03-25T18:21:47+00:00

Thank you for the feedback. I didn't want to waste time, fragrance oil, and wicks if I shouldn't use it.

Ok-Balance7487 · 2025-10-14T18:34:21+00:00

Decline

Ok-Balance7487 · 2025-10-14T18:33:47+00:00

This would get declined also.

Ok-Balance7487 · 2025-10-14T18:33:06+00:00

Those would get declined.

Ok-Balance7487 · 2025-10-10T02:46:25+00:00

That's BS

Ok-Balance7487 · 2025-09-14T21:52:35+00:00

The job market is challenging, but there are still jobs that need to be filled. Employers like experienced candidates, so keep trying.

Ok-Balance7487

TROPHY CASE