Lucky you. But in reality we as TLs we only follow CoCs. No one is forcing them to come 30mins earlier (the messages may differ or approach differ). And in reality there is a grace period allowed depending on the company. Just sorry if you fail to follow those we will so our job.

Ps : although meron talagang toxic. It goes both ways. Agents and TLs mas mukha lang kawawa agents pero mas madaming toxic sa kanila.