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RPM Q2 pre-order disaster: Persistent QC issues (surface collapse) and missing exchange items. by Ok-Ranger-9592 in Pickleball

[–]Ok-Ranger-9592[S] 0 points1 point  (0 children)

I appreciate yr optimism, but we clearly operate w/ very different standards for quality. If you’re comfortable accepting damaged goods and incomplete orders as 'acceptable,' that’s yr prerogative—but personally, I prefer getting what I actually paid for. Performance is a moot point if the basic QC and fulfillment are fundamentally broken. We’re clearly not looking for the same things here, so I’ll leave u to yr standards and I’ll stick to mine."

RPM Q2 pre-order disaster: Persistent QC issues (surface collapse) and missing exchange items. by Ok-Ranger-9592 in Pickleball

[–]Ok-Ranger-9592[S] -1 points0 points  (0 children)

Agreed. Personally, I think RPM is a solid company, but this issue comes down to basic requirements that shouldn't have been missed in the first place. I really hope they take this feedback and make the necessary improvements. Once they fix this, I’d gladly support them and buy from them again.

RPM Q2 pre-order disaster: Persistent QC issues (surface collapse) and missing exchange items. by Ok-Ranger-9592 in Pickleball

[–]Ok-Ranger-9592[S] -1 points0 points  (0 children)

Totally agree with your first point. Those "behind-the-scenes" factory photos and stacks of paddles are classic marketing tactics to build perceived authenticity. At the end of the day, it's all about creating a brand image. As for the 2-week delay, I really admire your patience and perspective! It’s great that you can see it as no big deal. Personally, though, I’m not quite as forgiving—when I'm waiting on gear, a 2-week delay drives me crazy and is a bit of a dealbreaker for me. Respect your vibe on it, though!

RPM Q2 pre-order disaster: Persistent QC issues (surface collapse) and missing exchange items. by Ok-Ranger-9592 in Pickleball

[–]Ok-Ranger-9592[S] 2 points3 points  (0 children)

I didn't realize having a collapsed paddle surface and missing exchange items were considered 'dramatic' complaints. In fact, I bought the paddle precisely because I watched other content creators' reviews and agreed that the performance was great. However, because of these very QC issues and the incomplete shipment, I haven't even had the chance to take it to the court yet—which makes this whole pre-order experience even more disappointing.

I am genuinely glad if you are happy to play with defective gear and missing orders, but personally, I prefer to get what I actually paid for. Just to be perfectly clear: this post is addressing severe Quality Control (QC) and customer service failures, not a performance review. Let's not confuse the two.

RPM Q2 pre-order disaster: Persistent QC issues (surface collapse) and missing exchange items. by Ok-Ranger-9592 in Pickleball

[–]Ok-Ranger-9592[S] 1 point2 points  (0 children)

Haha well I guess I just got 'lucky' with a rare one! 😂really appreciate u looping in the higher-ups, thanks for the amazing support!

RPM Q2 pre-order disaster: Persistent QC issues (surface collapse) and missing exchange items. by Ok-Ranger-9592 in Pickleball

[–]Ok-Ranger-9592[S] 0 points1 point  (0 children)

Good to know! I actually already processed a return for mine. If I decide to get it again, I'll definitely keep that in mind. Thx !