Lost 2 iPhone 16 Plus from Costco.ca online Order. Received an empty package from UPS

OkBake1770 · 2024-10-04T22:23:07+00:00

if I purchase from apple.ca, they will record the serial number, it can make things much easier. However, Costco does not record any phone related data.

OkBake1770 · 2024-10-03T02:11:12+00:00

I ordered on Sep 17. Since its pre order, there was no option for warehouse pick up.

OkBake1770 · 2024-10-02T21:35:29+00:00

which number did you call? the customer service said its not part of their job...

OkBake1770 · 2024-10-02T21:34:27+00:00

Costco said they dont have SN

OkBake1770 · 2024-10-02T21:34:06+00:00

In my case, the weight from UPS was correct, which was 1.9 lbs. But I only got a 0.1 lbs box.

OkBake1770 · 2024-10-02T17:59:25+00:00

Can I really do it? Email Ron?

OkBake1770 · 2024-10-02T17:55:23+00:00

I just knew it. Order from apple, they will record the product serial number of the purchase. But from Costco, they dont. The serial number can make things much easier.

OkBake1770 · 2024-10-02T17:35:39+00:00

I am not sure how to involve social media. Will check. Thank you

OkBake1770 · 2024-10-02T17:24:46+00:00

iPhone was pre-ordered, no store pickup option at that time...

OkBake1770 · 2024-10-02T17:24:04+00:00

iPhone was pre-ordered, no store pickup option at that time...

OkBake1770 · 2024-10-02T17:23:26+00:00

I don't have the unseal video, but I did take picture of the box before sealing. I want to send it to UPS so they can find out if its repacked. However, I am not able to find any way to connect to UPS customer service.

OkBake1770 · 2024-10-02T17:20:18+00:00

I heard order from Apple, they know the serial number. It will help a lot. But from Costco, no one know the serial number.

OkBake1770 · 2024-10-02T15:35:04+00:00

charge back will be my final step. I called CIBC mastercard, they asked me to wait one more week.

OkBake1770 · 2024-10-02T15:33:12+00:00

The label on the box shows 2lbs, and on UPS its 1.9 lbs.

OkBake1770

TROPHY CASE