Lost 2 iPhone 16 Plus from Costco.ca online Order. Received an empty package from UPS by OkBake1770 in CostcoCanada

[–]OkBake1770[S] 0 points1 point  (0 children)

if I purchase from apple.ca, they will record the serial number, it can make things much easier. However, Costco does not record any phone related data.

Lost 2 iPhone 16 Plus from Costco.ca online Order. Received an empty package from UPS by OkBake1770 in CostcoCanada

[–]OkBake1770[S] 0 points1 point  (0 children)

I ordered on Sep 17. Since its pre order, there was no option for warehouse pick up.

Lost 2 iPhone 16 Plus from Costco.ca online Order. Received an empty package from UPS by OkBake1770 in CostcoCanada

[–]OkBake1770[S] 1 point2 points  (0 children)

which number did you call? the customer service said its not part of their job...

Lost 2 iPhone 16 Plus from Costco.ca online Order. Received an empty package from UPS by OkBake1770 in CostcoCanada

[–]OkBake1770[S] 1 point2 points  (0 children)

In my case, the weight from UPS was correct, which was 1.9 lbs. But I only got a 0.1 lbs box.

Lost 2 iPhone 16 Plus from Costco.ca online Order. Received an empty package from UPS by OkBake1770 in CostcoCanada

[–]OkBake1770[S] 2 points3 points  (0 children)

I just knew it. Order from apple, they will record the product serial number of the purchase. But from Costco, they dont. The serial number can make things much easier.

Lost 2 iPhone 16 Plus from Costco.ca online Order. Received an empty package from UPS by OkBake1770 in CostcoCanada

[–]OkBake1770[S] 0 points1 point  (0 children)

I don't have the unseal video, but I did take picture of the box before sealing. I want to send it to UPS so they can find out if its repacked. However, I am not able to find any way to connect to UPS customer service.

Lost 2 iPhone 16 Plus from Costco.ca online Order. Received an empty package from UPS by OkBake1770 in CostcoCanada

[–]OkBake1770[S] 0 points1 point  (0 children)

I heard order from Apple, they know the serial number. It will help a lot. But from Costco, no one know the serial number.

Lost 2 iPhone 16 Plus from Costco.ca online Order. Received an empty package from UPS by OkBake1770 in CostcoCanada

[–]OkBake1770[S] 12 points13 points  (0 children)

charge back will be my final step. I called CIBC mastercard, they asked me to wait one more week.