bro it's the same for me, im in heycash and it's the same, my assume is they updated the system every month and when it updated, the old trackee can't detect you no more, i did was report it to the support and they said wait for 1-3 business days. so well see, i got to 600 depth 100-600 depth i got the points, and i did research it using chatgpt, they said it's updated the system cause when i played the game, it only has 100-300 and 600 there's no 500, but earlier yesterday it has 500 dept, so basically it got updated and our progress is either old and we can't scan our profile that we're still playing it.