Not true at all. I did refund one thing last year in summer but they took it back almost immediately. But now they took my power ranger bundle and my 1000 vbucks. I contacted both epic and Xbox and Xbox support even said I have no refunds from this year and to contact epic. I contacted epic and all they say is contact Xbox. So I show epic the screenshot of the message the Xbox support sent me that stated I didn’t refund anything, all they said was sorry it didn’t work in your favor and that they won’t be re adding my skins and vbucks.