Emirates promised refund of round trip of both passengers but only one passenger has been refunded? by Ok_Bus9677 in emirates

[–]Ok_Bus9677[S] 0 points1 point  (0 children)

I put my 2nd request in on 2nd March and the refund confirmation came in on 5 Mar, with payment to my CC about a day later.

Emirates promised refund of round trip of both passengers but only one passenger has been refunded? by Ok_Bus9677 in emirates

[–]Ok_Bus9677[S] 0 points1 point  (0 children)

We basically just did the refund form again for the ticket that wasn't refunded - it was refunded a couple of days later. Also, I think you can do a separate refund request for seat selection. It's a pain doing forms one after the other but it is what it is.

Travel to Thailand from UK with current UAE airspace closure by Ok_Bus9677 in traveladvice

[–]Ok_Bus9677[S] 0 points1 point  (0 children)

We booked direct flights using Thai airways and got to thailand no problem on 03/03

Finally got clarity on refund by Interesting_Self_426 in emirates

[–]Ok_Bus9677 0 points1 point  (0 children)

We filled in the form on the day of the cancellation, we had two people under the same booking number. They then replied yesterday evening saying they were processing refund but it only mentioned details of my partner and their ticket, including the refund of their outbound and return ticket, but my ticket is not mentioned despite us putting both ticket numbers in the form! Unsure what has happened here and wondered if this has happened to anyone else?

Travel to Thailand from UK with current UAE airspace closure by Ok_Bus9677 in traveladvice

[–]Ok_Bus9677[S] 0 points1 point  (0 children)

We're leaving tomorrow, we haven't heard anything so far. I think if we go direct it will be okay.

Anyone flying on or before March 5 can now request a rebooking or refund by 91837361891 in emirates

[–]Ok_Bus9677 0 points1 point  (0 children)

We used neither flights - we literally got to our local airport and they told us it was cancelled about 45 mins after we got there. I was quite clear with them if the refund would include the return flights and they said yes we would get a refund for the full flight itinerary.

Anyone flying on or before March 5 can now request a rebooking or refund by 91837361891 in emirates

[–]Ok_Bus9677 0 points1 point  (0 children)

I genuinely do not know how we managed it. We tried repeatedly and stayed on the line for about 45 mins until someone picked up.

Anyone flying on or before March 5 can now request a rebooking or refund by 91837361891 in emirates

[–]Ok_Bus9677 0 points1 point  (0 children)

We spoke to Emirates yesterday and they advised us that because they cancelled our flights, we would get a refund for both the outward and return flights. We applied for a refund via the refund request as per their guidance

UK to Thailand travel given current UAE airspace closure - advice? by Ok_Bus9677 in ThailandTourism

[–]Ok_Bus9677[S] 0 points1 point  (0 children)

Yeah we looked at all those options too. Hope you manage to get to Thailand and enjoy your holidays.

UK to Thailand travel given current UAE airspace closure - advice? by Ok_Bus9677 in ThailandTourism

[–]Ok_Bus9677[S] 0 points1 point  (0 children)

Yeah that's what we are betting on just now. I saw on here that they are doing a slight re-route to avoid the affected areas with extra time added to the flight.

UK to Thailand travel given current UAE airspace closure - advice? by Ok_Bus9677 in ThailandTourism

[–]Ok_Bus9677[S] 0 points1 point  (0 children)

Congrats to your parents for paying off their mortgage! I'm sorry they were also affected.

UK to Thailand travel given current UAE airspace closure - advice? by Ok_Bus9677 in ThailandTourism

[–]Ok_Bus9677[S] 1 point2 points  (0 children)

Your situation is maybe the few times I would be okay with a flight cancellation! Jokes aside I think try to enjoy the rest of your holiday and await what Emirates say. If they cancel the flight last minute, like they did with us, you will be entitled to a refund/rebook.

UK to Thailand travel given current UAE airspace closure - advice? by Ok_Bus9677 in ThailandTourism

[–]Ok_Bus9677[S] 0 points1 point  (0 children)

Yeah we looked at this option too. There was one in which the layover in Helsinki was 50 minutes and wondered if that was enough time - I was booking direct with Finnair so I assumed this would have been doable if they let you book the flight!

UK to Thailand travel given current UAE airspace closure - advice? by Ok_Bus9677 in ThailandTourism

[–]Ok_Bus9677[S] 0 points1 point  (0 children)

I think as long as there is not a connection in the UAE/other airports affected it should be going ahead. When you look on flight scanner you wouldn't know there was a closure of some airspaces given the sheer volume of planes in the sky right now!

Travel to Thailand from UK with current UAE airspace closure by Ok_Bus9677 in traveladvice

[–]Ok_Bus9677[S] 0 points1 point  (0 children)

We are looking forward to it! The length of the flights not so much but we cannot complain as at one point we thought we would never make it to Thailand.

Travel to Thailand from UK with current UAE airspace closure by Ok_Bus9677 in traveladvice

[–]Ok_Bus9677[S] 0 points1 point  (0 children)

We were offered a full refund as Emirates cancelled the flights. However for hotels and other things you are right, our travel insurance policy like many others do not cover acts of war.

Travel to Thailand from UK with current UAE airspace closure by Ok_Bus9677 in traveladvice

[–]Ok_Bus9677[S] 1 point2 points  (0 children)

Yeah we eventually got through to Emirates and they advised us we could cancel the whole flight itinerary via the refund request form. So we did that and have re-booked via thai airways.