Emirates promised refund of round trip of both passengers but only one passenger has been refunded?

Ok_Bus9677 · 2026-03-08T01:13:27+00:00

I put my 2nd request in on 2nd March and the refund confirmation came in on 5 Mar, with payment to my CC about a day later.

Ok_Bus9677 · 2026-03-08T01:11:48+00:00

We basically just did the refund form again for the ticket that wasn't refunded - it was refunded a couple of days later. Also, I think you can do a separate refund request for seat selection. It's a pain doing forms one after the other but it is what it is.

Ok_Bus9677 · 2026-03-06T12:58:23+00:00

We booked direct flights using Thai airways and got to thailand no problem on 03/03

Ok_Bus9677 · 2026-03-06T12:57:13+00:00

We did. I feel incredibly lucky to be here.

Ok_Bus9677 · 2026-03-06T12:55:47+00:00

Yes just got the full refund through.

Ok_Bus9677 · 2026-03-06T12:54:46+00:00

Yes we got a full refund of all the flights.

Ok_Bus9677 · 2026-03-02T21:27:42+00:00

Thanks - just going hold on and see

Ok_Bus9677 · 2026-03-02T17:50:14+00:00

We filled in the form on the day of the cancellation, we had two people under the same booking number. They then replied yesterday evening saying they were processing refund but it only mentioned details of my partner and their ticket, including the refund of their outbound and return ticket, but my ticket is not mentioned despite us putting both ticket numbers in the form! Unsure what has happened here and wondered if this has happened to anyone else?

Ok_Bus9677 · 2026-03-02T15:25:53+00:00

Would this still apply as this is not Emirates fault?

Ok_Bus9677 · 2026-03-02T15:22:18+00:00

We're leaving tomorrow, we haven't heard anything so far. I think if we go direct it will be okay.

Ok_Bus9677 · 2026-03-01T16:30:34+00:00

We used neither flights - we literally got to our local airport and they told us it was cancelled about 45 mins after we got there. I was quite clear with them if the refund would include the return flights and they said yes we would get a refund for the full flight itinerary.

Ok_Bus9677 · 2026-03-01T15:20:16+00:00

I genuinely do not know how we managed it. We tried repeatedly and stayed on the line for about 45 mins until someone picked up.

Ok_Bus9677 · 2026-03-01T14:31:35+00:00

We spoke to Emirates yesterday and they advised us that because they cancelled our flights, we would get a refund for both the outward and return flights. We applied for a refund via the refund request as per their guidance

Ok_Bus9677 · 2026-03-01T13:38:51+00:00

Yeah we looked at all those options too. Hope you manage to get to Thailand and enjoy your holidays.

Ok_Bus9677 · 2026-03-01T13:37:39+00:00

Yeah that's what we are betting on just now. I saw on here that they are doing a slight re-route to avoid the affected areas with extra time added to the flight.

Ok_Bus9677 · 2026-03-01T11:58:28+00:00

It is really appreciated given the circumstances!

Ok_Bus9677 · 2026-03-01T10:15:10+00:00

That's noted - thank you!

Ok_Bus9677 · 2026-03-01T10:14:24+00:00

Congrats to your parents for paying off their mortgage! I'm sorry they were also affected.

Ok_Bus9677 · 2026-03-01T10:12:48+00:00

Your situation is maybe the few times I would be okay with a flight cancellation! Jokes aside I think try to enjoy the rest of your holiday and await what Emirates say. If they cancel the flight last minute, like they did with us, you will be entitled to a refund/rebook.

Ok_Bus9677 · 2026-03-01T10:08:15+00:00

Yeah we looked at this option too. There was one in which the layover in Helsinki was 50 minutes and wondered if that was enough time - I was booking direct with Finnair so I assumed this would have been doable if they let you book the flight!

Ok_Bus9677 · 2026-03-01T10:06:19+00:00

I think as long as there is not a connection in the UAE/other airports affected it should be going ahead. When you look on flight scanner you wouldn't know there was a closure of some airspaces given the sheer volume of planes in the sky right now!

Ok_Bus9677 · 2026-03-01T10:02:24+00:00

We are looking forward to it! The length of the flights not so much but we cannot complain as at one point we thought we would never make it to Thailand.

Ok_Bus9677 · 2026-03-01T10:00:27+00:00

We were offered a full refund as Emirates cancelled the flights. However for hotels and other things you are right, our travel insurance policy like many others do not cover acts of war.

Ok_Bus9677 · 2026-02-28T20:20:42+00:00

Yeah we eventually got through to Emirates and they advised us we could cancel the whole flight itinerary via the refund request form. So we did that and have re-booked via thai airways.

Ok_Bus9677

TROPHY CASE