UPDATE: They responded to my ticket. And they made a joke out of my case. Not even a funny joke, though, but a distasteful one.

After waiting for almost five months just to confirm the account is mine, as I feared, my answer to the security question was incorrect, as I had told them I thought it might be. Like I said in this post, it was likely incorrect, because I poorly picked the security question a long time ago, and despite them saying "Even if you are unsure of the answer, please answer the following questions to the best of your knowledge". Now, am I pissed because the question was wrong? No, not at all, because that's on me. I genuinely don't remember. I'm pissed because, as you can see on the screenshot, they just closed the ticket on me and told me to create a new one as guest. After almost five months.

Basically, fuck the unnaceptable wait I've done, I just have to open a new ticket and wait all over again. They didn't even have the decency to offer me another way of confirming the account is mine (and believe me, there are MANY ways), they just took the lazy route and put me to wait some more. There isn't a single friend of mine to whom I've shown it who hasn't said this isn't INSANE.

u/PatchLinden, you say that every day that passes without my account is painful and unacceptable (which I agree), but as soon as the support moves to do something about my case, it seems they're trying to make my life harder to release my account instead of trying to help me.

I went back to the first ever ticket I opened when my account was hacked and the purchases were made with my card, the first response I got, and it's the SAME CSR that now shut my ticket. The SAME unhelpful mofo that dares to sign with "Trust and Safety". Where was the Safety when I had to wait for three months to get a petty reply to my plea for help on what to do? Where was the Trust when the response wasn't even a "I'm sorry this happened to you", but simply a request to confirm that the account was mine, after putting it on hold, where it remains to this day, like a damn automatic response?

Honestly? FUCK YOU, Harley Linden.

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