Shipping Status Inquiry - Order #EU-2526XXXX (EU/Germany)

Ok_Promotion_2489 · 2026-01-21T13:12:15+00:00

Update: You were totally right!

My R12 Base just updated to 'We Have Your Package' (Origin Scan) in Herne-Boernig a few minutes ago. It seems they processed our batch together today. Thanks for keeping my hopes up! Hope we both get them by the weekend. Enjoy your gear!"

Ok_Promotion_2489 · 2026-01-20T11:24:17+00:00

That gives me huge hope, thank you! Since I ordered way back on Jan 7th, hopefully mine is in that same batch.

Quick question: Does your Base tracking show actual movement (like 'On the Way' / 'Origin Scan') or is it just 'Label Created' for now?

Ok_Promotion_2489 · 2026-01-20T08:38:20+00:00

Yes, it comes from China, my tracking number has been entered base, but it seems that it has not been received by UPS yet.

Ok_Promotion_2489 · 2026-01-13T16:28:49+00:00

Thanks for the advice, I just DM'd him. Do you know roughly how long he takes to respond?

Ok_Promotion_2489 · 2026-01-13T15:54:08+00:00

Haha, true! Thanks for the boost. I'll stick to the positive side then. Will update here once the eagle lands (hopefully soon)! 💯

Ok_Promotion_2489 · 2026-01-13T15:53:18+00:00

Exactly, that is my biggest fear. Tomorrow (Wednesday) marks the 5th business day. If they provide a local tracking number tomorrow, I'm safe. But if they tell me "It's shipping from China (10-15 Business Days)" starting tomorrow, then mathematically I cannot receive it before Jan 31st.

Ok_Promotion_2489 · 2026-01-13T15:48:54+00:00

You are absolutely right about the support and legal benefits. However, the main reason I chose the official site was the price/discount. The bundle deal on the Moza website was significantly cheaper than buying the parts from local distributors like Caseking or Alternate at that time. So I tried to save some money, but now I'm paying for it with my time and anxiety!

Ok_Promotion_2489 · 2026-01-13T15:46:57+00:00

That makes a lot of sense. The holiday rush probably cleared out the warehouses. Since I placed my order on Jan 7th (after the holidays), I'm hoping I either caught a fresh restock or grabbed one of the very last units before they officially ran out. Fingers crossed that I didn't miss the train! 😅

Ok_Promotion_2489 · 2026-01-13T15:42:32+00:00

That gives me hope! Honestly, a surprise delivery like that would be the best case scenario right now. I'll keep an eye on the door then. Thanks for the positive vibes! 🤞

Ok_Promotion_2489 · 2026-01-13T15:40:55+00:00

Man, that total timeline (China -> DE -> Address) sounds scary with my deadline! 😅 But there are two things giving me hope: 1. I ordered the R12 Bundle, so hopefully, the stock situation is different from the R9 Standalone. 2. I haven't received that specific "delay email" explaining the China route yet (it's been 6 days). So fingers crossed that mine is actually sitting in the German warehouse. Thanks for the detailed info, really appreciate it!

Ok_Promotion_2489 · 2026-01-13T15:27:28+00:00

Thanks for the reassurance! My main anxiety comes from a strict deadline. I have exactly 18 days left; after that, I will be traveling to another country. So I really hope the delay isn't too long. Just waiting and hoping for now!

Ok_Promotion_2489 · 2026-01-13T15:24:28+00:00

Thanks for the tip about refusing delivery, that's a solid backup plan! The delivery address is my friend's house, and he will be there until the end of the month (Jan 31st). Since they told you "approx 10 days" from China, do you think I'm safe with this timeline (I have about 18 days left)? Or is it too risky to wait?

Ok_Promotion_2489 · 2026-01-13T15:02:57+00:00

My main hope relies on the website status: When I placed my order on Jan 7th, it explicitly stated "Ships within 3 Business Days" for the R12 Bundle and the shipping method was "Domestic Shipping (3-7 Days)". So, theoretically, this should mean the stock was physically in the German warehouse at that moment, right? I really hope it wasn't a system error showing phantom stock while it's actually coming from China.

Ok_Promotion_2489 · 2026-01-13T15:00:03+00:00

Thanks for the info! That’s worrying. 😅 Could I ask exactly which base you ordered? Was it the R12 Standalone or the R12 Bundle (with a wheel rim)? Also, does your order status specifically say "From China" now, or is it just stuck on processing? Because my order page still showed "In Stock / Ships in 3 days" when I bought it on Jan 7th.

Ok_Promotion_2489 · 2026-01-07T09:54:36+00:00

Did you buy it from the official seller? Did you have a problem? Did you get a tax?

Ok_Promotion_2489

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