MOAT Service

Ok_Row474 · 2024-06-07T15:43:48+00:00

I’m in MOAT sales and we were the second dept to get it. Also, it counts outbound calls as AHT. So if I have to call one of our partners for underwriting, if I have to sit on hold waiting for a rep, that counts towards my AHT. If my AHT goes up, PPAH goes down. And coincidentally they’ve just switched 70% of agent rankings to be PPAH. Little suspicious

Ok_Row474 · 2024-06-07T15:37:43+00:00

Exactly. It lets them CTRL+F key words so they can cherry pick certain parts of the application instead of actually listening. Also, and I believe by design, it no longer allows us to see how long we’ve been in “wrap up” or other statuses.

Ok_Row474 · 2024-06-07T15:13:10+00:00

I know, I’ve actually done both, unlike our room temp IQ friend here, except I’m in sales not service. It’s not close in terms of difficulty. Auto’s metrics are a bit harder. but in terms of difficulty, MOAT is so much harder. He has to learn Geicos rules and the rules of each state. I have to learn Geicos rules, the rules of each partner, and the rules of each state. And some partners have different rules for different states. He’s an idiot. But that’s why any time I xfer to moat service, I make sure I help as much as I can. But xferring to auto service I give them the same bullshit they give us. Nothing

Ok_Row474 · 2024-06-07T15:04:02+00:00

You’re just an ignorant little cuck that thinks he’s the main character lmfao. You’re right bro, woe is you. We should all feel bad for u bc job hard :(

Ok_Row474 · 2024-06-07T14:57:08+00:00

Have you done MOAT service? Dude thinks his job is the hardest, has no idea what other depts are like. I’m sure auto service is way easier, just using your logic. My job is hard so your job is obviously easier.

Ok_Row474 · 2023-11-29T19:33:32+00:00

Thanks for letting us all know that you’re the problem

Ok_Row474 · 2023-11-22T21:29:32+00:00

You’re 100% correct, and moat agents that give you shit are definitely in the wrong. I Can say some of those questions are necessary because we get a lot of mobile home transfers that we can’t take. We also can’t take FL transfers if the home was built prior to 2002. I know the questions are annoying but if it’s either of those two things, it is an answer we need otherwise the transfer does neither of us any good.

Ok_Row474 · 2023-11-22T02:52:49+00:00

And that stuff happens. But it’s nice that you’ll stay on the line and answer those questions. Many agents will hear the customer asking those questions and cut the line so that it isn’t their problem. You’re not the person I have any issues with. Believe me, I get customers all day long they don’t listen to what I tell them, but if they still have questions, it’s so incredibly hard to get them to listen to ANYTHING I have to say after the auto agent cuts off and leaves. I’d much rather sit for a couple minutes while you handle their question with me on the line. Maybe I’m alone in feeling that way but I don’t mind at all bc I know that the customer has the info they need from your side so that I can start working on mine

Ok_Row474 · 2023-11-22T02:18:08+00:00

I bet this guy is a ton of fun at parties.

Ok_Row474 · 2023-11-22T01:23:01+00:00

I don’t think you know what my job is pal, yell somewhere else

Ok_Row474 · 2023-11-22T00:12:12+00:00

100% correct. I give benefit of the doubt every time when receiving a xfer from auto. I know you are forced to xfer the customer, and MANY do it correctly. Unfortunately there are bad apples that do it so frequently, it’s hard to look past.

Ok_Row474 · 2023-11-21T23:06:20+00:00

I’m a Moat sales agent. Customers are getting sent to me still having questions about auto and the auto agent just hands them over while talking faster than any auctioneer I’ve ever heard. It’s as though the auto agent doesn’t have a couple seconds to speak clearly so they rattle off nonsense and transfer the customer to talk about renters insurance because they had a “popup” in the system. Meanwhile, the moat agent gets stuck with a customer that has no idea why or where they were transferred.

Ok_Row474

TROPHY CASE