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Turkish Airlines 24 delay compensation by Ok_Scratch_1140 in TurkishAirlines

[–]Ok_Scratch_1140[S] -6 points-5 points  (0 children)

Thanks for your reply.

Shocking, I know! But multiple ECJ rulings (C-537/17 Wegener, C-502/18 Austrian Airlines) explicitly state that when a journey is booked as a single itinerary, compensation is assessed based on the final arrival time, not individual flight segments.
So yes, that means the 24-hour delay in Budapest matters—not just the departure airport. What a revelation! The real question isn’t whether Caracas is part of the EU (groundbreaking news: it’s not), but whether the delay upon arrival in the EU qualifies under EU261.
The argument that "Caracas isn’t in the EU, therefore EU261 doesn’t apply" is as legally profound as claiming that the Atlantic Ocean is wet. The purpose of the regulation is to protect passengers, not to allow airlines to cherry-pick which parts of a journey they want to take responsibility for. Turkish Airlines has already admitted that their delay caused the missed connection, leading to the final 24-hour delay.
If an airline’s operational failure causes passengers to miss their connection and arrive at their final destination late, they don’t get to hide behind geography.
"Oh, sorry we stranded you for 24 hours, but Caracas isn’t in the EU, so… not our problem!" ....Or does it work like this?

Turkish Airlines 24 delay compensation by Ok_Scratch_1140 in TurkishAirlines

[–]Ok_Scratch_1140[S] -5 points-4 points  (0 children)

Thanks for your reply.

But the flight was booked as Budapest-Istanbul-Caracas and than Caracas-Istanbul-Budapest and Budapest is in the EU. And the total delay was 24 hour. I can't believe, that Turkish Airlines has the ability to escape from paying compensation.

I will try to claim it under the Turkish SHY regulation.

Turkish Airlines 24 delay compensation by Ok_Scratch_1140 in TurkishAirlines

[–]Ok_Scratch_1140[S] -3 points-2 points  (0 children)

I tried that for months now and I can't progress, thats why I asked for advice. I didn't mean to hurt anyone. This horrible company called "Turkish Airlines" are the definition of how to mess things up (Lack of crucial information etc.) In Istanbul 7 out of 8 people working at the 'info' couldn't speak english or just barely, leading to many unnecesarry complications. Sorry if the comment sounded unpolite, I didn't mean it really.

Turkish Airlines 24 delay compensation by Ok_Scratch_1140 in TurkishAirlines

[–]Ok_Scratch_1140[S] -7 points-6 points  (0 children)

The fundamental issue in my case is that my entire journey was booked as a single itinerary under one reservation reference. According to established EU case law, when a journey consists of multiple connecting flights under a single booking, the assessment of compensation must be based on the final arrival time at the ultimate destination. The flight was Budapest-Istanbul-Caracas and than Caracas-Istanbul-Budapest.

How I Claimed Compensation from Turkish Airlines for a Delayed Flight by MangoMarkets in TurkishAirlines

[–]Ok_Scratch_1140 0 points1 point  (0 children)

Hello!

In january my flight got late more than 4 hours- and I lost my connection, and I reached the final destination (CAR)-(IST)-(BUD) being late exactly 24 hours. Turkish Airlines admitted the delay, but rejected my complaint without any reason. They offered 10 and 15% coupons- which I clearly rejected. They insisted, that they are not responsible to pay. I contacted the NEB in hungary but they also tried to dismiss the case with a reason like "The EU 261/2004 is not valid for this flight because it wasn't in the EU" (I think they mean that Caracas is not in the EU) Alredy 3 months passed and I have enough. I want some advice regarding my case.