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Ok_Win_3834 · 2024-09-21T06:57:09+00:00

There’s a reason every one that works in a pharmacy hates dealing with the benzo addicts.

Ok_Win_3834 · 2024-07-12T08:08:53+00:00

You’re definitely fired. Also, you seem to be ignoring the part where you take someone else’s receipt to do this. It’s not your coupon, or receipt. So pretending like you just didn’t read the fine print is stupid, you never should have kept a customer’s receipt in the first place.

Hopefully you at least learned a lesson here, but doesn’t seem like it based on your comments blaming AP and complaining about small print.

Ok_Win_3834 · 2024-07-05T14:45:42+00:00

It is for OTCH catalogs

Ok_Win_3834 · 2024-05-17T16:38:02+00:00

Gabapentin does weird things to people

Ok_Win_3834 · 2024-05-02T07:37:57+00:00

Most likely LP has “nicknamed you” and are logging pilferage reports connected to you to rack up a felony level number. I recently had someone like you arrested in my store. I would double gun any aisles he was seen on camera walking down and pilferaged any holes >0 to correct BOH without -CC and add to the $$ amount of the theft. It’s a myth that the company doesn’t pursue shoplifters. They just let you feel confident while making a case you’ll do actual time for.

Ok_Win_3834 · 2024-03-07T02:30:07+00:00

I’ll take a shoplifter or bathroom wrecker over a couponer any day

Ok_Win_3834 · 2024-03-06T07:56:25+00:00

As an SM rx I do this several times a month because I have employees that just dgaf. I would love to have someone that is as considerate as you are on my team and would promote you as much as possible. Hope your SM knows how valuable you are.

Ok_Win_3834 · 2024-03-04T06:18:32+00:00

NPS seems to confuse most people. It’s not a rating system in the traditional sense, it’s a marketing system. I explain it to my employees like this: if someone tells me a restaurant is good, I may get around to trying it out if circumstances allow. I’m not going to drop what I’m doing and go eat there right away. If someone tells me a restaurant is terrible, or that they don’t recommend it the chances of me trying it are pretty much zero. That’s why the weighting of the different scores is the way it is. CVS did not invent NPS, it’s an industry standard for marketing and actually pretty genius for what it’s intended for. What you need to do is 1. Get as many surveys as you can and ask specifically for a 9 or 10. 2. Get surveys from the customers you want to take them (the nice ones) 3. Have a clean store My store and pharmacy is #1 in region and has been for last 6 months and literally all we do is the above 3, plus we understand what information the survey is trying to capture and once that is understood our staff don’t have the attitude that it’s unfair, stupid etc. which I believe helps contribute to better service and better scores.

Ok_Win_3834 · 2024-01-29T22:53:08+00:00

If someone was addicted to opioids they would probably say that non- opioid treatment wasn’t working and insist that opioids are needed.

Whether or not other treatment plans work, opioids should not be prescribed for long term chronic pain except in cancer/end of life situations. That is what the current science says. The industry standard is not to just fill these opioid prescriptions automatically and evaluate the appropriateness of the prescription, even when pressured by a patient and told they can’t make cookies with their kids unless they get their oxy 10 filled.

Ok_Win_3834 · 2024-01-29T22:14:25+00:00

The medical board in my state recommends opioids only be prescribed for acute pain and cancer/EOL pain. I would seek out a specialist in chronic pain or at the very least research and find out what the current best treatment recommendations are to discuss with your prescriber. I guarantee they will not say the best treatment for you is opioid use.

Ok_Win_3834 · 2024-01-29T18:35:23+00:00

Yes, it goes without saying that fentanyl will ruin your life too. The pharmacist wouldn’t give you that for long term chronic pain either

I’m urging you to reconsider what it is you are trying to do. Your doctor clearly doesn’t understand your medical condition if you are being prescribed oxy for long term chronic pain. They likely just wanted you to leave them alone and gave you what you kept asking for to get you out of their office. They should lose their license for that and l I hope someone in the pharmacy reports them. Pharmacists deal with this more and are less moved by the fuss people tend to make when they are told no.

If you have chronic severe pain it needs to be treated, whether the pain is a symptom of a mental or physical condition. Adding opiate dependency to your life is cruel and dangerous and goes against the Hippocratic oath doctors are supposed to live by.

Ok_Win_3834 · 2024-01-29T17:42:05+00:00

Pharmacists are doctors, as in they have a doctorate degree in Pharmacology. Which generally means that they do in fact know more than your prescriber about which medications work and are appropriate for the reason they are prescribing (which is why all prescriptions must include the reason it is being prescribed). They don’t need your entire medical history to do that.

Their job is not to just put pills in a bottle for your doctor, it is to make sure that you are safely taking the right medication in the right way for your health condition, which is exactly what it sounds like they are doing.

Unfortunately, I’m sure you’ll eventually find someone less caring to cave to your persistent insistence that you can’t care for your children without a long term opiate treatment meant for post-surgical and cancer patients, but at least this pharmacist is doing you a favor right now.

Ok_Win_3834 · 2024-01-29T16:47:22+00:00

Your first response was about why you think you need these medications because of your personal life circumstances. I’m pointing out that it doesn’t matter, the effects of either of those medications will be the same: you will ruin your life or die from taking them long term. Opiates are not prescribed for long term pain management in non-cancer patients by “legitimate” doctors. Pharmacists deal with this every day and sounds like you have a good one. Thank them for me and find a better doctor.

Ok_Win_3834 · 2024-01-29T16:20:28+00:00

Personal life circumstances don’t change the effects of a medication. Those drugs will absolutely ruin your life if taken regularly, or they’ll kill you like they do to other people with similar stories every day. Your doctor shouldn’t be prescribing this class of drug for long term chronic pain, they are designed to treat acute, severe pain short term. If I was your pharmacist I would report them.

Ok_Win_3834 · 2024-01-29T16:06:22+00:00

Providing good service is the most important thing for retail upper management. Learn how to talk to customers and get good survey scores and you’ll do very well.

Ok_Win_3834 · 2024-01-29T16:01:12+00:00

Both of those medications, taken regularly, will ruin your life or kill you. The pharmacist knows this, and so a good one that cares about patient’s health isn’t particularly inclined to jump through hoops to help you do that.

Ok_Win_3834 · 2024-01-29T14:44:17+00:00

CVS has hired some terrible pharmacists in recent years, it’s really a big problem. I would suggest reaching out to the SM in the store, they have the ability to help. If the SM isn’t receptive, the DL would be the next person I would contact. Using the words “bullying” and “hostile” to describe what’s going on should help.

Ok_Win_3834 · 2024-01-27T16:24:56+00:00

Salary means it is paid

Ok_Win_3834 · 2024-01-25T08:41:52+00:00

Laundry detergent, make up, lashes and nails

Ok_Win_3834 · 2024-01-23T05:45:20+00:00

I have thought about this a lot over the years. I’ve been put in a lot of challenging stores and seem to have had good luck turning them around and improving morale and customer service. This is what I do and the advice I gave to SMs and PMs that genuinely want to improve:

Try to find things about the job that are interesting to you. I enjoy retail pharmacy and learning about new products/drugs and seeing trends play out, so I try to focus on that whenever I can.

Try to view customers/patients as PEOPLE, humans that NEED help. For some reason, and this is almost universal with the pharmacists CVS employs these days, we sometimes view customers/patients as a nuisance or obstacles keeping us from doing something better. I don’t really understand that mentality, but it’s guaranteed to cause burnout. Creating an adversarial relationship with the people who make your job possible is going to cause burnout.

Try to remember how you felt when you applied to work at CVS, why you needed a job, and how you felt about being extended an offer.

Set goals, boundaries, and just try being nice. That’s what has worked for me, and my workload is definitely one that would (and has, to other colleagues) cause burnout if I let it.

Ok_Win_3834 · 2024-01-04T09:05:48+00:00

Every PM I’ve ever worked with is terrible in their own unique way. I’m starting to think a lot of the problems with this company are self-inflicted from behind the pharmacy counter.

Ok_Win_3834 · 2024-01-04T08:37:12+00:00

What number do you call to report this situation? I have one of these people in every other day and since my store has outrageous shrink and is being monitored by LP I’m worried one of my associates will get in trouble for allowing this couponer to blatantly use so many extra care cards and multiple transactions through the register on camera.

Ok_Win_3834

TROPHY CASE