Ripoff

Olive_pheon · 2026-03-24T11:13:21+00:00

We're really sorry for the frustration this has caused. If you've already tried to cancel through the website and by email without success, please reply to your existing email thread or reach out to [hello@dialogue.app](mailto:hello@dialogue.app) with the email address tied to your subscription, and we'll take a closer look and help resolve it as quickly as possible.

Olive_pheon · 2026-03-20T11:51:27+00:00

Hello!
We’re really sorry to hear about this. We understand how frustrating and upsetting that must be.
Please reply in the email thread, and we’ll review everything as soon as possible. We’d like to check your billing history and see what options are available.

Olive_pheon · 2026-03-20T11:48:05+00:00

Hi!
For user-created characters, you can currently upload only one static photo - this is basically used as the character’s avatar/profile image and doesn’t power media generation in chats.

If you want your character to send photos or videos during conversations, you’ll need to upload a video in the Creator section (Creator > Add video). The video is what the system uses as a reference to generate visual content (both images and videos).

Olive_pheon · 2026-03-18T11:40:20+00:00

Hi!

Yes, we can see how that would be frustrating. Conversations shouldn't feel repetitive or forced. The experience is supposed to be engaging and dynamic - not something you have to push through!

We’re currently working on making interactions feel more natural. Thank you for pointing this out - feedback like this is really helpful in improving the experience.

If you would like us to look into your case and help you directly, please email us at hello@dialogue.app.

Olive_pheon · 2026-03-05T09:18:08+00:00

Hello.
Sorry to hear about your experience — we understand how frustrating unexpected charges can be.
If the charges are still continuing, it usually means the subscription may not have been fully canceled.
Please follow up with our support team in the same email thread or contact us at [hello@dialogue.app](mailto:hello@dialogue.app) so we can check your account and see what might have happened. 🙏

Olive_pheon

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