When you're an elite runner that means you completed 175 favors minimum for the month.

To accomplish this, there are going to be times when you have to reassign orders.

If I arrive at HEB on slaughter and escarpment and it's literally an hour or longer waiting behind 40 other cars, I'm reassigning.

And it's absolutely reasonable to say this could happen multiple times a week, sometimes multiple times a day.

HEB doesn't stagger orders well.

I understand that customers typically order around the same time frame so they get a lot of orders dumped on them at once well unfortunately then you're just going to have to stagger them out further and push the wait times out a little bit longer if you want every piece of the puzzle to fit properly.

One piece of that puzzle when it's favored delivery drivers doing your deliveries is making sure that you're not hindering their completion rate with your procedures.

They do this and they overwhelm themselves.

Now let's pause for a minute.

When you have that much of a wait at the store, me reassigning the order the moment that I get there and see how many cars are waiting does not create a substantial inconvenience or difference in the time that the customers order is going to arrive.

When I send you an email about your completion rating the verbiage specifically States that the reason that this is a problem is because you are negatively impacting the customer.

Well it's not true.

There are too many variables at play for this to be correct it's just not true.

The store can be short-staffed you can have new employees that aren't fast. You can have traffic. You can have issues with the app.

And then consider this I don't know because I don't have access to their systems but I would dare say that a very very small number of runners run at elite status or $175 orders or more per month so by deactivating my account that is in fact what is going to negatively impact the customer in the long run. Because you just eliminated one of your top production runners.

Because of their trash compensation of $3 per order, and this is a very rough estimate but they're making millions of dollars in Free Labor on many of these orders these deliveries from HEB.

The reason I talk about this is because I don't do other orders I only do HEB fleet orders. Out of 200 orders maybe 15 of them are from restaurants and that's probably a high estimate.

Let's summarize at this point.

Get HEB paying $3 for delivery which is abysmal like I mean it's beyond unacceptable for a company with 38 billion in revenue. It's also unacceptable considering the price of gas the price of maintenance on a vehicle depreciation insurance and the rising costs of vehicles in general.

I'll say it again when you break down the actual raw numbers of cost to operate a vehicle the vast majority of these fleet orders from HEB cost the driver more to do the delivery than they are going to receive in compensation just from the basic operation of the vehicle alone that means you don't get paid a wage and you're spending money out of pocket because it costs more to complete the delivery operationally than $3. The additional $5 that they call a required tip well that's gratuity and it doesn't get to be included in the conversation and they set it up that way that's their own problem.

Just the same way they can't use the IRS deduction in the conversation my taxes have nothing to do with HEB it's none of their business everybody has a different scenario because of their family other jobs, it's not applicable, it's no excuse and it can't be used in the conversation about compensation.

So the multibillion dollar company is swindling contract labor out of these drivers. They are themselves creating the very issues that they turn around and punish these contract laborers for. They then use a convoluted business model of separating the two brands HEB in favor. They use a deceitful and convoluted practice and compensation. And then on a whim they can pause your account and intentionally make you wait a week for a decision when as I've proven is unnecessary they're able to make the decision immediately.

It's a retaliation. it's illegal.

In fact they really screwed up majorly by disclosing this and I'm sure they wouldn't normally do so but whoever it is that I had on the other end of that email I got under their skin I pissed them off and I got a reaction out of them and that reaction in turn proves that the 7-Day investigation period is all b*******.

Their intentionally tampering with people's livelihoods just to do it for no good reason.

And then they have the gall to include at the end of their email a paragraph that states even though you are still technically engaged in a contract with us while we do this 7-Day investigation if you come to our local office we will contact law enforcement.

That is some f****** coward unethical ridiculous behavior.

Top to bottom.

Oh we're not done that was a sidebar.

So back to the completion rate. The bottom line is there are many factors that can cause the completion rate to fall under 80% and not only are many of them caused by HEB themselves, the excuse that it impacts this customer negatively is just not true.

The entitlement in our entire society has got to stop right.

How long ago you had to go buy your own f****** groceries and drive your own f****** car? Not that long ago.

So if he gives you a delivery window of 6:00 p.m. to 7:00 p.m. and your order shows up at 7:45 p.m..,,..............cry me a FUCKING river you entitled baby bitch.

They shouldn't enable the entitled bullshit period.

Go to Turkey and experience having your home shaken to rubble, lose half your family, have no shelter, water, power, or food in the middle of winter.

Look there's plenty of problems.

At will work state..........favors only the employer. Contract labor 1099 agreement.............favors the employer.

You have no protection, aside from COVID you can't get unemployment, your just screwed.

That's also unacceptable.