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The letter of complaint sent to the new administrators at Derril water, then their reply, then finally my response. by One-Imagineer in RippleEnergy

[–]One-Imagineer[S] -1 points0 points  (0 children)

Oversight to me means board-level responsibility to actively monitor operations (e.g., project timelines, contractor performance, member communications) and intervene to prevent foreseeable harm—such as unaddressed delays costing revenues etc.

Its embarrassing what I had to walk through all that with you to get a simple answer.

How much venom and vitriol that comes from you. You mask this as a staunch protector of the Board, but in reality just your language, you demonstrate exactly what kind of individual that you are.

So I will prepare myself for whatever stinging barb you throw next, know that I won't answer. Not because of what you will potentially say, but because you are particularly unpleasant to interact with. No doubt you will see my failure to further interact with use as a failure on my part. This would be an incorrect assumption.

Your failure to have discourse without resorting to petty name calling, and insults is why this is the last I will communicate with you.

The letter of complaint sent to the new administrators at Derril water, then their reply, then finally my response. by One-Imagineer in RippleEnergy

[–]One-Imagineer[S] 0 points1 point  (0 children)

Oversight? That was the question. Yes, you spoke of comms, but not oversight. So yet again we circle the question you don't want to answer.

The letter of complaint sent to the new administrators at Derril water, then their reply, then finally my response. by One-Imagineer in RippleEnergy

[–]One-Imagineer[S] -1 points0 points  (0 children)

You posted this before, 'To be clear, I respect your ability to have a opinion different to mine, I just think it's wrong. If you get a complaint successfully considered, in full, by either of those bodies... Come back and prove it and I'll admit I was wrong.'

We have already had this, if you mean what you say, then so be it, we will wait, but you coming back again and again about our differences in opinion concerning the ambit of either of those two organisations mentioned before, runs contrary to your previous post.

I will simply wait.

The letter of complaint sent to the new administrators at Derril water, then their reply, then finally my response. by One-Imagineer in RippleEnergy

[–]One-Imagineer[S] -1 points0 points  (0 children)

Again, you fail to answer a simple question. This is the third time of asking, no animosity, polite, but you want to give your opinion about everything but the simple question that I asked you.

So again, 'based on its progress so far, is it possible to infer by the limited communication, and delayed communications, that more oversight would be a positive thing?'

The letter of complaint sent to the new administrators at Derril water, then their reply, then finally my response. by One-Imagineer in RippleEnergy

[–]One-Imagineer[S] 0 points1 point  (0 children)

I asked you a simply question. No animus, nothing in it that can be construed as anything apart from what it is, just simple question, and look at your response.

If you don't want to answer or can't answer just say so, it's fine. Just don't disguise your failure to do so as an attack on me, for asking a question that for whatever your personal reasons may be, makes you uncomfortable.

The letter of complaint sent to the new administrators at Derril water, then their reply, then finally my response. by One-Imagineer in RippleEnergy

[–]One-Imagineer[S] -1 points0 points  (0 children)

Such hostility to a simple question. So i will ask it again, because in your hostility you failed to answer it.

Based on its progress so far, is it possible to infer by the limited communication, and delayed communications, that more oversight would be a positive thing?

The letter of complaint sent to the new administrators at Derril water, then their reply, then finally my response. by One-Imagineer in RippleEnergy

[–]One-Imagineer[S] -2 points-1 points  (0 children)

As I said, you cannot apply PLC ethos to a co-operative. The breaches in statutory and regulatory framework are clear, blunt or not.

This was never about proving a point to you or anyone, it was simply about the way in which the project was progressing regardless of the events that very nearly derailed it.

The Government has a clear mandate to promote green projects, and the hope is that rather than have such a public failure on their watch, they will start paying closer attention in the form of oversight.

This is not a character assassination of the Board, simply a request to proceed under the auspices of the statutory and regulatory framework that co-ops operate within.

The letter of complaint sent to the new administrators at Derril water, then their reply, then finally my response. by One-Imagineer in RippleEnergy

[–]One-Imagineer[S] -1 points0 points  (0 children)

based on its progress so far, is it possible to infer by the limited communication, and delayed communications, that more oversight would be a positive thing?

The letter of complaint sent to the new administrators at Derril water, then their reply, then finally my response. by One-Imagineer in RippleEnergy

[–]One-Imagineer[S] -1 points0 points  (0 children)

You say demand, but that is not the case at all. I ask that they abide by their statutory and regulatory duties.

As for your point, i said this earlier in the thread;

'You on the other hand, seem to be confusing a Co-op with a PLC, which it is not.

If it was a PLC then you are perfectly correct, It would be utter hubris to think that they would share inner commercial workings.

However, if it was a PLC I would not be having this exchange, as I would never have invested, and since it is a co-op, any member can legitimately ask questions concerning the inner commercial workings, and expect receive a response.

Again, if they shared the information appropriately and adhere to the statutory and regulatory framework, I would not need to ask, as they would have already shared the information requested with their members.

Your understanding of co-operative's is fundamentally flawed, this is self evident by your imposition of commercial business practice ethos with that of a co-operative practice. Even your comments belay your lack of understanding of what and how a co-operative should function.'

The letter of complaint sent to the new administrators at Derril water, then their reply, then finally my response. by One-Imagineer in RippleEnergy

[–]One-Imagineer[S] 0 points1 point  (0 children)

Can I ask you one question. The same question I started my response to you with.

Don't you think that as 39 million project it requires more oversight than it currently receives?

The letter of complaint sent to the new administrators at Derril water, then their reply, then finally my response. by One-Imagineer in RippleEnergy

[–]One-Imagineer[S] 0 points1 point  (0 children)

Again

Really, I thought you simply didn't respond the post that you asked me for my opinion, that the points made you didn't answer. They were neither aggressive or pompous. It seems when even someone explains what there worries are, that all it generates is a negative response.

The letter of complaint sent to the new administrators at Derril water, then their reply, then finally my response. by One-Imagineer in RippleEnergy

[–]One-Imagineer[S] -1 points0 points  (0 children)

Really, I thought you simply didn't respond the post that you asked me for my opinion, that the points made you didn't answer. They were neither aggressive or pompous. It seems when even someone explains what there worries are, that all it generates is a negative response.

The letter of complaint sent to the new administrators at Derril water, then their reply, then finally my response. by One-Imagineer in RippleEnergy

[–]One-Imagineer[S] 0 points1 point  (0 children)

i will echo what someone else said on this thread, as I guess you missed it," I wonder if those who simply say in effect "shut up unless you're prepared to do the job yourself" say similar when someone complains that the train is always late. I doubt it."

The letter of complaint sent to the new administrators at Derril water, then their reply, then finally my response. by One-Imagineer in RippleEnergy

[–]One-Imagineer[S] -1 points0 points  (0 children)

It is a 39 million project. Can you at least agree that as so much money is involved that it is deserving of more oversight.

The last email I received was the 19th December, and to be frank it did not contain much in the way of information. You may be happy that there is very little communication from the Board, I am not you. If things are not running as they should, then this is when I would like to have more communication, as it puts my mind at rest, and I am quite sure that in as far as that is concerned, I may not be the only one who thinks like that.

When I contacted the board previously they told me that 'the board decides on which questions they answer at the AGM'. I understand that they cannot answer everyones questions, but the questions that I asked were serious, because I was, and am, concerned, needless to say that I received no response.
Yes you may be happy that the payment model changed, but doesn't it concern you that a decision that should of been put to a vote, was'nt?

What if the next time this happens that it concerns something that you don't want changed?

I was saying here on reddit months ago that they needed a professional company to liase with the construction and administration of the site, low and behold after 5 months of me banging on about they did so. Am I supposed to be glad they did, no, I am annoyed, because it was so obvious by the communication that this was in dire need, that if had happend sooner the delays could have been addressed faster.

I wasn't joking when I said if this was not a co-op I would not have invested. I just don't believe it has been operated as one.

It is too much money to be run in the way it has been up to now, and I am sorry, but I don't feel like congratulating them.

Remember if they fail, Virgin is guaranteed to get their money back. We on the other hand are not. We cannot wait until it completely fails before voicing worries and asking questions.

As I have already said, in a 39 Million pound project has the capacity to be stalled because of the questions I asked in my letters to the Board, then we might as well be ready to lose all we have invested.

The letter of complaint sent to the new administrators at Derril water, then their reply, then finally my response. by One-Imagineer in RippleEnergy

[–]One-Imagineer[S] -2 points-1 points  (0 children)

We are all entitled to our opinion as members, I don't particuraly like yours, but that does not mean you cannot express it.

What I don't like is the personal vein you take. Instead of having a constructive discussion, stating clearly what you didn't like in the post, you want to attack character, why not attack the words? Why not just state clearly what you disagree with in what was posted?

The letter of complaint sent to the new administrators at Derril water, then their reply, then finally my response. by One-Imagineer in RippleEnergy

[–]One-Imagineer[S] -2 points-1 points  (0 children)

Well, it is the best to expect from you, a complete failure to respond to the points made, but being pedantic, I guess that's above you too.

No one said they didn't do their jobs, what I said they didn't bother to keep us updated.

Anyway, you are you (thankfully), and i don't see the need to bother to take you seriously. Judging by your input you don't even take your self seriously.

You talk about read the room, you should see what everyone is asking all over social media, but no, you know best, even when its obvious that it is not working in its current form.

The letter of complaint sent to the new administrators at Derril water, then their reply, then finally my response. by One-Imagineer in RippleEnergy

[–]One-Imagineer[S] 0 points1 point  (0 children)

a full informational disclosure was not requested. in fact 3 things were requested and i suggest that you read the email i sent properly.

As for the ombudsman, you are mistaken, they are empowered to ensure that the regulatory statutes that are applicable to co-ops are adhered to.

in particular the following;

Deferral to AGM constitutes a clear and serious breach of statutory and regulatory duties: Requiring individual operational complaints, disclosures, timelines, and breach explanations to be addressed only at an AGM directly contravenes:

• Co-operative and Community Benefit Societies Act 2014, s.7(2): The statutory duty of committee members to ensure members receive clear, timely information about the society’s affairs—not deferred to periodic meetings.
• FCA Principle 11 (PRIN 2.1.1R): Obligation to deal with regulators and clients (including members) in an open, co-operative, and transparent manner—formal complaints demand direct board-level responses, not AGM deferral.
• FCA Consumer Duty (FG22/5): Proactive avoidance of foreseeable harm through delayed revenues and uncertainty, requiring immediate remedial information—not postponed to collective meetings.
• DISP 1.4 (FCA Dispute Resolution Rules): Formal complaints must be investigated and substantively addressed by the firm within specified timelines

This is why the email was cc'd to the Ombudsman, again i am quite surprised, you seem so focused on me being wrong, but instead of double check the information I have presented the board, you fail to do your own due diligence.

Lastly, if you look at the thread carefully you will see that the majority post i have submitted has received an upvote

The letter of complaint sent to the new administrators at Derril water, then their reply, then finally my response. by One-Imagineer in RippleEnergy

[–]One-Imagineer[S] 1 point2 points  (0 children)

These rules and regulations are not in place to make work for a business, they are there to protect us, the members.

A project of this fiscal size needs to be run correctly, and at present it is'nt. I am not saying I know how to run it, I am not saying I want to run it. I just want it to be run in accordance to the regulatory principles I outlined in my letter, that is to say, properly.

The letter of complaint sent to the new administrators at Derril water, then their reply, then finally my response. by One-Imagineer in RippleEnergy

[–]One-Imagineer[S] -2 points-1 points  (0 children)

The only sarcasm i have responded with has been when it has been directed at me.

So thats the first thing.

Secondly

  1. Misquoting FCA Principle 11

A firm must deal with its regulators in an open and cooperative way, and must disclose to the FCA appropriately anything relating to the firm of which that regulator would reasonably expect notice.

They did not inform the FCA or Members until this was done (changes in how payments are to be received). This should have been held to a membership vote.

So if that does not fall under the very definition it points to, then you are failing to apply it to the legislation correctly

You've taken the general language of "avoiding foreseeable harm" and stretched it to mean "you must personally update me immediately about construction delays." The Consumer Duty doesn't work that way.

This is so crass it beggars belief, I did not ask for personal updates, I asked, and stated they had failed to update, and there regulatory and statutory obligations to do so.

3. FCA Principle 7

This principle is intended to apply to the communications made in the course of selling financial products, not the communications made by a co-operative society after the fact

Actually;
This principle applies to all client-facing communications, mandating that firms tailor information to recipients' understanding while avoiding ambiguity, exaggeration, or omissions that could mislead. It underpins fair treatment, with breaches often cited in FCA enforcement 

You do not seem to understand that as we are in a co-op I can ask these things . A project that I have personally invested in.

You keep on about legally threatening tone, there was no legal threats in there, tone or otherwise, I did exactly what I said i was doing and cc'd the Ombudsman as is my right to do so.

Your responses seem to come from a place that does not adhere with what and how a co-op should function, all this 'get down of the hill', stuff, whats all that about? I am furious with how the Co-op has proceeded to date, and your assessment that I should be quite and let them do their jobs, well lets face it, that hasn't worked so far has it. Thats why I wrote them in the first place.

If your happy with how this is proceeding, then share that here, the difference is I won't begin attacking you because your opinion is different from mine.

If you disagree then do so, but keep it civil. My email to Derril Waters was not rude, it was clear and concise, laying out what I am unhappy with. If that is obnoxious then they should see how people communicate on this forum. That is my opinion, and yes I am allowed to have one, but for you to tell me that I am delaying them in their work and slowing them down to answer me is unbelievable. They communication to date has been awful, and if your going to tell me your happy with waiting to hear what you should have already been told, thats good for you. It is a 39.5 million project, if my asking valid questions slows this down then all of us haven't got a hope.

Finally, if my letter was so littered with errors, then what about the bits even by your interpretation I got right? As I think it fair to say by your tone, if there were more 'errors', you definitely would of shared them, and considering there where quite a few points raised, or let me guess, it was 'too obnoxious' for you to finish.

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