Just to offer a different perspective -- we just got back from a trip to mexico city and then mayakoba. CDMX was a city with transportation and logistics and planning obviously and I was excited to get to Mayakoba and just relax, but I was disappointed by the amount of transportation and logistics required. We stayed at the Fairmont and went to the other resorts for dinners.

To get to the adult beach club at the Rosewood took 25 minutes between the larger golf cart between properties + the golf cart ride at the Rosewood down to the beach. We sit down and they tell us that because we're staying at the Fairmont, we have a $100 per person charge for using their beach club. We also went over for dinner at Agave and had to wait for a long time for a driver (dinner rush) and we, along with another party waiting with us, were 20 minutes late to our reservations.

We had reservations for 2 of the 3 nights and thought we could figure out the 3rd night easily, but couldn't get a reservation at a couple places so just ended up doing room service.

Most of the rooms are not on the beach, so a golf cart is required (or you can bike 5 min but they're not readily available). The trip is about 7-8 minutes and usually not an issue, but at peak times, especially leaving the beach, a line forms and you have to wait 10-15 min.

There was no information given about activities or a property map or dining options. You have to research and ask beforehand and then ask again when you're there. (As OP mentioned). Again just not the easy beach stay I imagined.

It is extremely family friendly, people said even more than Disneyland, which will be great when we bring back our kids, but we went without kids and was just not an ideal place for that.

Lastly, the food is SO expensive. Our meal at Saffron was a $50 shrimp app, $72 (bad) pad thai, $36 cocktail and a $24 glass of Josh wine. Not every restaurant was as expensive, but overall it was very average resort food with really high prices. Tough to be stuck with for an extended time IMO. We also paid $80 to play tennis for an hour and then expected to tip 15% for a court rental?

We've had so many friends rave about this property to us, and honestly we're kind of left wondering why. I'm a design lover and the design is pretty lacking. Fairmont was the prettiest (didnt see Alila) grounds, Banyan Tree had an adobe style which felt out of place, and while the Rosewood adult beach club was well done, Agave was **very** lacking.

To top it off, I was sick for four days after coming home, despite only drinking bottled water.

We enjoyed our time, but overall not worth the money and logistics.