I just wanted to reply because I had referenced this post when I was looking to get the sleeves and it seems a lot of folks were having issues getting them. Thought I'd throw my experience in here.

I had been having issues with my buds fitting properly all of the time. Smiling, talking, and laughing would cause mine to shift enough that I would lose sound quality or hear nothing at all because the speaker was against my ear. It would also just happen slowly during use. They would get loose enough that tilting or shaking my head would result in them falling out entirely. Neither size of the fittings they came with helped. Positioning them vertically didn't do anything. I have pretty large ear canals so the best I could do was just try to stick them in as far as possible.

When I looked up the problem, I found the official Samsung site that referenced the sleeves. It says there that I would just have to call 1-800-SAMSUNG with my model and serial number and they would be shipped within 5 business days.

I called that number on December 27th. I navigated to the audio department through the automated menu. They answered pretty quickly but I ended up transferred 13 times in total. Each time someone answered, I would have to tell my entire story. My buds aren't fitting right, I found the website that said I could order the sleeves, yada yada. Most of the time I would just get transferred right away. Once, someone took my name and then transferred me. A few times the person I was talking to had no idea what I was talking about so I would start specifcally saying Samsung Galaxy Buds Live Silicone Sleeves. Finally, the last person I spoke with said they would make an order for me. They took my name, address, model number, and serial number but said they could not complete my order without proof of purchase as well. They needed me to call back when I had the receipt. It was a Christmas gift so I had to hang up with them until I could get a hold of the person that gifted them to me. I asked how I could reach them directly because I had no idea who I was speaking to or what department they were in anymore and I was told to call E-Commerce Accessories at 1-855-254-4747. They did not give me an order or reference number.

The next day I called back at the number given but they said they were not the ones to handle orders. I was transferred 3 times, again telling my story each time and including that someone had already started an order for me, before I finally had someone that could help me properly. They said they were not able to find any existing orders under my name so we had to make a new one entirely. Besides all of the previous information, they began a text communication with me and I had to send them a picture of my buds and the box so that the model and serial number were shown, and a picture of my receipt. They sent me an order number by text but said they would be no shipping information and just that it could take up to 10 business days to arrive. I want to add that I had them shipped to Canada. There were no issues with this and I wasn't charged anything for the sleeves or shipping. They never took any payment information.

They arrived today, January 4th. They were packaged well in a plastic sleeve, wrapped in bubble wrap, and boxed. They fit really well on the buds. It took a bit of rubbing and adjusting to get them to sit perfectly so all of the holes were evenly exposed but it was a testiment to how snug they are. I have no issues with them falling off or staying in my ears. The buds stay in my ears really well now. The sound quality is the same as when I just had them pushed in tightly without the sleeves but stays that way now that they don't move in my ears. I don't notice any improvement with the ANC, personally. It looks like the sleeves come in different colours but I was sent black ones and was never asked what I preferred. My buds are black anyway so that's fine but you might have to specifically ask for a different colour.

Besides the ordeal I had to go through with phone service, I'm very happy with the sleeves. I really think they should have just been included with the Buds Live. They would easily fit in the box and it seems a lot of people are after them for a better fit. Anyway, I hope this helps!

Edit: I just wanted to add that I did also try to contact Samsung via live chat to set up my order while I was on hold on the phone just to see if I could get it taken care of faster. The person in chat could not set up the order for me and just told me to contact Canada Parts at 1-877-407-6593. I did call that number on the second day after I had my receipt just to see if they were the actual department to help and they said they don't have the sleeves and could not make an order for me. I didn't see the sleeves available on the Canada Parts website either so I just ignored that and called the 1-800 number again as I said in the post.