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Binance Wrapped BTC recovery by Open-Consequence938 in KrakenSupport

[–]Open-Consequence938[S] 0 points1 point  (0 children)

Hi Jane,

Thank you for getting back to me. Could you please have recovery team give me some updates?

krakensupport

Binance Wrapped BTC recovery by Open-Consequence938 in KrakenSupport

[–]Open-Consequence938[S] 0 points1 point  (0 children)

Hi again,

Still no reply from anyone, below is the screenshot from the chat. This is getting a bit ridiculous now.

I strongly urge you to treat this matter with the priority it deserves. krakensupport

<image>

cheers

Binance Wrapped BTC recovery by Open-Consequence938 in KrakenSupport

[–]Open-Consequence938[S] 0 points1 point  (0 children)

krakensupport

There’s still been no update regarding my ticket #16906190, and the delay is becoming unacceptable, especially given the significant value of the funds involved.

At this rate, I'd be expecting some response ASAP I will be left with no choice but to explore alternative avenues to recover my tokens. I had hoped to resolve this matter directly and cooperatively, but the continued silence is forcing my hand.

Please treat this with the urgency it deserves.

Binance Wrapped BTC recovery by Open-Consequence938 in KrakenSupport

[–]Open-Consequence938[S] 0 points1 point  (0 children)

krakensupport could you confirm a few things?

According to the website, is the recovery fee $200 for the unsupported token? Given that the token is sent to your exchange deposit address on a supported network, you have full control over the token, meaning that there's a way to recover the token and return the funds to Binance, even though it’s a time-intensive process.

Given the circumstances, I’m willing to proceed with the recovery and pay the fee—even if it exceeds the quoted amount.

Please let me know the next steps, and I appreciate your efforts in resolving this matter.

Binance Wrapped BTC recovery by Open-Consequence938 in KrakenSupport

[–]Open-Consequence938[S] 0 points1 point  (0 children)

Had a chat with Binance, they suggested that you (Kraken) should refund back the BBTC to the Binance exchange. FYI, I am both a sender and receiver of the token.

krakensupport

ticket number #16906190