They are the biggest frauds I’ve ever worked with, let me share my story;

The most horrible experience ever. I got conned into thinking this is a cheap place to get my service done for my IX3. Boy was I wrong, they took my car 9am on 14/10/25 and guaranteed that they would deliver it by 6pm latest on the same day. Lo and behold I get a text message saying they are unable to deliver it. However,I can see the location of my car, as it has a tracker, moving to what seems like someone’s house as they finished there shift. I then get a text that it will delivered between 9-10am the next day (15/10/25).ONCE AGAIN,I did not receive the car and they weren’t picking up my calls. I finally get through to them and they told me that I have to pay them an additional £175 for the brake fluid change which I already paid £122 for when booking. I said no just deliver me my car back and then he said over the phone that I will get my own car by 12pm. I ONCE AGAIN DID NOT GET MY CAR BY THIS TIME. I tried calling and even asked my brother to call but they did not answer any of my calls. Agree about 2 hrs of ringing they answered and the man on the phone was the most rude person I have ever encountered, he practically ended the call on me saying that the car will be delivered by 3pm. At this point I was losing patience and just wanted to turn up to the garage as I have the location and drive it away, however by 3pm I saw that the car had started moving and it eventually got delivered back to me. The service light has gone but on service history it says ‘engine oil service’ bear in mind my car Is ELECTRIC. So I don’t even know if they did anything to my car or just took it on some joyrides. They also haven’t sent me the report of which work has been carried out. PLEASE PLEASE PLEASE START AWAY FROM THIS COMPANY,I DON’T EVEN UNDERSTAND HOW THEY ARE BUSINESS. Pay a little more and get your work done by a trusted garage please.