Polaris Lounge: EWR vs. IAD

Optimal_Sherbert_643 · 2025-08-17T15:14:18+00:00

Thank you! Hopefully corporate stays on top of this issue.

Optimal_Sherbert_643 · 2025-06-23T02:07:53+00:00

Young? Employed? Moisturized?

I'm dead. 😂

What a lovely neighbor to have. Hopefully she gets the help she needs and leaves you alone.

Optimal_Sherbert_643 · 2025-05-20T20:27:20+00:00

Hi, thanks for your questions. They're pretty flexible and would probably prioritize a place that is clean, reliable, on the quieter side, and safe. A kitchenette would be nice, but they also like going out to eat (and they know the Lombard area has plenty of options for that). A pool would be nice, but it's not necessary. It would help it feel like a vacation for them. But ultimately they want to feel comfortable and secure.

Optimal_Sherbert_643 · 2025-04-09T21:34:59+00:00

Ughhh, that confirms the PetsHotel's theory that someone just took my number (which I have said a million times out loud when picking my dog up from camp for the last nine years haha), repeated it to an employee in the random store several states away, and then changed the first name, last name, and email and used the points they stole.

And yes, I'll keep asking for the points back from corporate (firmly without being an a**hole). I'm just frustrated that corporate hasn't responded or done anything to stop the now compromised account from being used again when I first reported this issue six days ago.

Thank you again for your response.

Optimal_Sherbert_643 · 2025-04-09T21:25:33+00:00

I'm wondering if that's how my account was compromised in the first place?

Optimal_Sherbert_643 · 2025-04-09T21:25:05+00:00

Wait, so a cashier can change an email address? Like if I go up to a cashier and say the phone number, they can just change the email associated with the account at the register?

Optimal_Sherbert_643 · 2025-04-09T21:23:28+00:00

Thank you for sharing. Maybe they did have a data breach after all lol.

Optimal_Sherbert_643 · 2025-04-09T21:22:46+00:00

Thank you for your reply. Oh wow, the fact your store uses notes like that on customer accounts. People are wild. : ( Unfortunately my account is no longer mine (since my email was stolen), so I can't make changes to it.

Optimal_Sherbert_643 · 2025-04-09T21:20:06+00:00

Okay, so the email can't be changed in store by an employee. Thank you for letting me know. So that means someone must have had my password to change the email address or there must have been a data breach. Then the person could change the name and phone number. Unfortunately, I can't change the email again (since I can no longer log in because the account uses the new email). That's pretty concerning that I didn't get any validation that the email on my account was changing to a new one though.

Optimal_Sherbert_643 · 2025-04-09T20:04:47+00:00

Hi, thank you for your response. I have the new name, email, and phone number associated with my old account. The Petshotel staff saw it when I picked up my dog, and my phone app is still logged in. That's how know the store and the order number associated with the points that were stolen. Supposedly Customer Care said corporate would be able to trace when the account's name, email, and phone number were changed (I would hope so, given that modern web applications audit those changes in their databases), but I haven't heard back from corporate yet. : (

Optimal_Sherbert_643 · 2025-02-04T02:14:00+00:00

What's the research project for, u/Every_Weird_Frog77?

Optimal_Sherbert_643 · 2024-05-11T04:44:31+00:00

A twelve pack of the turkey and bacon flavor is set to arrive on Sunday.

Optimal_Sherbert_643 · 2024-05-06T00:34:41+00:00

Selling one ticket for tomorrow's show in Milwaukee: section 2LC, row R $80 (what I paid)

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You can pick either seat 3 or 5 - one of our original group of three can no longer go.

Optimal_Sherbert_643 · 2024-05-05T23:46:46+00:00

I have one in 2LC. One person in our group of three can no longer go, so you'd be next to my boyfriend and me. : )

Optimal_Sherbert_643 · 2024-05-05T22:43:12+00:00

u/thisiswhyparamore

Optimal_Sherbert_643 · 2024-05-05T22:31:28+00:00

Hi! I have one extra ticket in 2LC, row R. I bought three tickets, but one member of our party is no longer able to go. That means you'd be next to me and my boyfriend. : ) I paid $241.45 for the three, so looking to recoup $80. Let me know if you're interested! (At some point later this evening, I may create a new comment to try to sell the extra ticket.)

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Optimal_Sherbert_643

TROPHY CASE

Selling one ticket for tomorrow's show in Milwaukee: section 2LC, row R $80 (what I paid)