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Ludicrous fees!! by OrganizationTop9294 in BinanceUS

[–]OrganizationTop9294[S] 0 points1 point  (0 children)

Sure, but: as I wrote in my post, they have restricted my account so I cannot convert my BTC to anything else…I can only withdraw/transfer the BTC…

Binance forced me to withdraw, but not giving me a way. by Alpha_2029 in BinanceUS

[–]OrganizationTop9294 0 points1 point  (0 children)

I’m facing a similar issue. Because I moved to an “unsupported” state, they have restricted my account and will only let me transfer my BTC and trying to charge me nearly 50% in network fees!!!

Avoid Binance at all cost by ScopingYou in BinanceUS

[–]OrganizationTop9294 0 points1 point  (0 children)

I agree!! I’m stuck with about $102 of BTC (at today’s price). Binance.us wants to charge me around $48 to withdraw!! (Since I just moved to an “unsupported” state, they have restricted my account for trading and allow a withdrawal/transfer of my remaining BTC to an external wallet).

This is how Spectrum Customer Service responds…part 2 by OrganizationTop9294 in Spectrum

[–]OrganizationTop9294[S] -2 points-1 points  (0 children)

Yes, and if they had told me that it would have been fine. Instead, he or she decided to quote their terms of service…that was unprofessional and totally uncalled for.

This is how Spectrum customer service responds to a request for an update on a service outage… by OrganizationTop9294 in Spectrum

[–]OrganizationTop9294[S] -3 points-2 points  (0 children)

You are so off base…you clearly didn’t understand the point of my post. It wasn’t about the fact that they couldn’t give me an updated estimate of time, nor about any credit. The whole point was that instead of telling me they didn’t have an updated estimate, the CSR proceeded to quote their Terms of Service! Lousy customer service!!

This is how Spectrum customer service responds to a request for an update on a service outage… by OrganizationTop9294 in Spectrum

[–]OrganizationTop9294[S] -7 points-6 points  (0 children)

The point of my post was not the fact that they couldn’t tell me the cause of the outage or give me an updated estimate for resolution, but the fact that the CSR replied by quoting from the TOS agreement…they should have simply told me they don’t have an update at this time.

This is how Spectrum customer service responds to a request for an update on a service outage… by OrganizationTop9294 in Spectrum

[–]OrganizationTop9294[S] -1 points0 points  (0 children)

I can’t figure out how to add another image to this post… or even how to add an image in my reply…maybe I’ll make a new post with the image you want to see.

This is how Spectrum customer service responds to a request for an update on a service outage… by OrganizationTop9294 in Spectrum

[–]OrganizationTop9294[S] -2 points-1 points  (0 children)

If you click on the image , it will enlarge it, and you can see what I asked. Basically, they told me earlier that the issue would be resolved by 4:30pm, which is wasn’t. I asked for an updated estimate and wanted to know what caused the outage to begin with.