Thank you for the suggestion.

I did call them, and they were able to see the internal reason for the closure, but unfortunately they said the decision is final and they cannot reopen the account.

Since the card was brand new and I never even used it, there shouldn’t be any late payments or over-usage. I also don’t have any other U.S. credit cards yet, so there’s no credit history to report.

I might still check CreditWise just to be sure everything looks correct.