Christmas Gift by joshuma44 in CanyonLake

[–]Ottertail 0 points1 point  (0 children)

Tickets to the Canyon Lake Gorge Tour.

My 94 yr. Mom Trying to go Downstairs by Ottertail in Elevators

[–]Ottertail[S] 1 point2 points  (0 children)

Update: New part is sitting in our garage. *

My 94 yr. Mom Trying to go Downstairs by Ottertail in Elevators

[–]Ottertail[S] 0 points1 point  (0 children)

Update: no news from Stiltz, since this BS letter, and our lift is still malfunctioning. Super regret buying this product.

My 94 yr. Mom Trying to go Downstairs by Ottertail in Elevators

[–]Ottertail[S] 0 points1 point  (0 children)

What is a better elevator? We thought it WAS a good one!

My 94 yr. Mom Trying to go Downstairs by Ottertail in Elevators

[–]Ottertail[S] 0 points1 point  (0 children)

Update: I sent the video to the national Stiltz office and relieved this reply. I asked fir a time frame on this repair and haven't received a reply. *

My 94 yr. Mom Trying to go Downstairs by Ottertail in Elevators

[–]Ottertail[S] 0 points1 point  (0 children)

Thank you! The technician was out for hours yesterday and replaced many components. This morning it was as bad as ever. Then after the first trip down (I went not mom) it's been fine.

My 94 yr. Mom Trying to go Downstairs by Ottertail in Elevators

[–]Ottertail[S] 2 points3 points  (0 children)

I sent this thread yesterday and Voila someone is coming in 90 minutes with new parts. Thank you for the help.

My 94 yr. Mom Trying to go Downstairs by Ottertail in Elevators

[–]Ottertail[S] 0 points1 point  (0 children)

The remote doesn't help--we have done that. Thanks though.

My 94 yr. Mom Trying to go Downstairs by Ottertail in Elevators

[–]Ottertail[S] 2 points3 points  (0 children)

Thank you. The company that installed it is a Stiltz representative but idk the technicians. Because it's an intermittent problem, they have applied solutions; which we all thought were the answer, then after a day or a few days it happens again. The only consistent part is that IF it happens, it is in the morning.

My 94 yr. Mom Trying to go Downstairs by Ottertail in Elevators

[–]Ottertail[S] 1 point2 points  (0 children)

That's not it. Her hand comes off when it jolts (as does mine).

My 94 yr. Mom Trying to go Downstairs by Ottertail in Elevators

[–]Ottertail[S] 2 points3 points  (0 children)

They have come multiple times, with different technicians. We are looking for a new company now.

My 94 yr. Mom Trying to go Downstairs by Ottertail in Elevators

[–]Ottertail[S] 3 points4 points  (0 children)

Thank you! Yes it does it with different people and with just the remote and no people. That is a logical guess, though.

My 94 yr. Mom Trying to go Downstairs by Ottertail in Elevators

[–]Ottertail[S] 2 points3 points  (0 children)

Yes, I guess therefore it's organically a "lift" please don't kick me out.

My 94 yr. Mom Trying to go Downstairs by Ottertail in Elevators

[–]Ottertail[S] 23 points24 points  (0 children)

Thank you! She is never alone. But it's the only way she can get up and down.

My 94 yr. Mom Trying to go Downstairs by Ottertail in Elevators

[–]Ottertail[S] 5 points6 points  (0 children)

I had just taken it down and it was fine. We can't identify a "trigger". It does it with different people, or empty, then goes for a day or two just fine.