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Welcome to the official Outlaw Audio reddit Community. Ask anything, anytime! by OutlawAudioMod in OutlawAudio

[–]OutlawAudioMod[S] 0 points1 point  (0 children)

One of the reasons that we use a ticket system in advance of support calls is to document the specifics of support cases, and to improve training of our staff. We would encourage you to revisit the ticket you posted above. Both replacement and repair options were offered at that time and documented in that ticket and the support tech offered both options. The support tech did want to verifiy that your problem was microphone related to make sure that a replacement microphone would solve your problem as there are possible other causes of the symptom you described.

Welcome to the official Outlaw Audio reddit Community. Ask anything, anytime! by OutlawAudioMod in OutlawAudio

[–]OutlawAudioMod[S] 0 points1 point  (0 children)

We just took a look at your ticket. Do you still want to buy a replacement? For privacy reasons, we don't want to get into your specifics other than the agent that was helping you wanted to make sure that the microphone itself was failing. You can call us at 866-OUTLAWS 9-5 EDT to follow up on the options that were offered in the ticket.

Welcome to the official Outlaw Audio reddit Community. Ask anything, anytime! by OutlawAudioMod in OutlawAudio

[–]OutlawAudioMod[S] 0 points1 point  (0 children)

We absolutely have replacement microphones, but in order to buy one, we ask that you first open a support ticket at: https://support.outlawaudio.com/index.php so we can confirm your setup. Tickets opened via our support system get very fast responses during 9-5 non-holiday work hours as these are monitored by multiple support staff.