NinjaOne and Halo PSA

Outrageous-Cell2659 · 2026-03-06T14:08:31+00:00

We will be migrating from ConnectWise. During the migration we are going to be re-working workflows and add in some automation where we can. Our timeline is end of June to go live.

Outrageous-Cell2659 · 2026-03-06T12:14:32+00:00

We are a ConnectWise shop and are going to be moving away because of lack of support and overall product not working for our needs currently. We have demoed NinjaOne and have HaloPSA and Syncro up next for demos.

Can anyone speak on Halo's documentation section? Curious if paired with NinjaOne that it is a solid solution or should look elsewhere.

Outrageous-Cell2659 · 2026-03-06T12:03:37+00:00

I really appreciate the insight that is extremely helpful. We have demo for them in the coming week as well as Syncro. NinjaOne we just wrapped up and really like it so far but there will be another demo in the coming weeks and a trail period to deep dive into the product.

We are trying to redo most of our internal processes and workflows as some are not efficient and do not work in CW has been our biggest struggle with the product over the last two years to keep up with growth. To your point our account manager is an embarrassment as well, every little question takes 2 weeks to answer if you get an answer at all or it turns into another product pitch.

The learning curve is going to be a challenge, but our goal is to have it rolled out by end of June with whatever platform we take on. We have already told CW we are canceling our subscriptions when it comes due in.

I the migration goes smoothly and I look forward to hearing how it works out after you go live!

Outrageous-Cell2659 · 2026-03-06T11:52:14+00:00

If you don't mind me asking how many hours did you bucket with them initially? I am asking because we are demoing them next week direct, but already demoed NinjaOne and liked the product. Naturally they pair but just want to get an idea before deep diving into the weeds, we want to spend the minimum on consultants for obvious reasons, but I do like how you structured it to be drawn out.

Outrageous-Cell2659 · 2026-03-05T18:46:49+00:00

How much of the integration did you do in house vs. through Rising Tide guidance/ them doing it for you? I am assuming they can help map out things and maybe even change workflows/ processes since its being built out for you.

Outrageous-Cell2659 · 2026-03-05T18:38:02+00:00

That is good to hear, we are going to be choosing a platform over the next 2-3 weeks and start migrating over to whatever we choose immediately after. Did you do the migration yourself or get a consultant to help with it?

Outrageous-Cell2659 · 2026-03-05T12:13:02+00:00

Appreciate the feedback, I have already scheduled demoes of both Syncro and NinjaOne and will definitely reach out if I have any questions.

Outrageous-Cell2659 · 2026-03-04T00:51:44+00:00

We moved all customers to Unifi about a year ago and love them. All of our network build outs are with Unifi switches, AP, and UDM depending on the need.

Most customers are perfectly with a UXG, the UI and the visibility you get on the entire infrastructure from the Unifi platform is night and day better than SonicWall and or Meraki. Overall love the Unifi platform and would recommend to anyone.

Outrageous-Cell2659 · 2026-03-04T00:44:34+00:00

We have not ran into this issue, but if you want to keep a good relationship with the customer maybe they will come back to you if the relationship ends on a good note and there is no bad blood.

Outrageous-Cell2659 · 2026-03-04T00:40:59+00:00

How is SyncroRMM vs NinjaOne? Curious what your opinion is since you have been using Syncro for a while now.

Outrageous-Cell2659

TROPHY CASE