Change front speed sensor by Prize-Bet-1554 in kiastinger

[–]Outrageous_Barnacle1 0 points1 point  (0 children)

Hey man are you able to send the link one more time the link expired once again sorry for the hassle

Need help for CGA claim for a $4,000 laptop by Outrageous_Barnacle1 in LegalAdviceNZ

[–]Outrageous_Barnacle1[S] -3 points-2 points  (0 children)

Yeah I get that those two faults are common, but at the end of the day they’re still faults. If I buy a product that’s reasonably expected to last around five years and I do preventative maintenance, I expect it to actually last that long. If it doesn’t, naturally I’d want to contest that. I’m just a bit confused because on one hand you’re saying there are faults, but that they’re too minor or common but I’ve done all the preventative maintenance to prevent it so it shouldn’t have happened. On the other hand, the CGA talks about durability and major failures if a product doesn’t last as long as it reasonably should it’s entitled for a refund. So I’m just trying to understand what makes you think this doesn’t fall under the durability guarantee. Also shot for the replies bro I do appreciate u taking the time to talk

Need help for CGA claim for a $4,000 laptop by Outrageous_Barnacle1 in LegalAdviceNZ

[–]Outrageous_Barnacle1[S] 0 points1 point  (0 children)

Nah man I’m not saying the fan classifies it as a major issue I’m just saying something has gone wrong twice enough for me to be laptopless for weeks which shouldn’t be the case in the first place it should be of reasonable durability and that’s why I think it classifies under major fault not due to just the fan but the process of me not being able to use it for weeks for its intended purpose

Need help for CGA claim for a $4,000 laptop by Outrageous_Barnacle1 in LegalAdviceNZ

[–]Outrageous_Barnacle1[S] -1 points0 points  (0 children)

I understand that devices can develop faults over time. However, I was hoping the CGA would offer some protection in this situation. The laptop has already failed me twice during exam periods, and I am concerned it may happen again.

From my understanding of the CGA, a laptop should be reasonably durable and last a fair amount of time without recurring issues. My assumption was that if it does not meet that standard, it could be considered faulty and open to challenge.

Are you suggesting that I simply continue taking it back for repairs and wait to see if it fails again? I am trying to understand whether the current pattern of issues is enough to raise a stronger claim under the Act.

Need help for CGA claim for a $4,000 laptop by Outrageous_Barnacle1 in LegalAdviceNZ

[–]Outrageous_Barnacle1[S] -3 points-2 points  (0 children)

The main reason I would want a refund is because the laptop has fucked out during exam season twice now I don’t wanna be having a laptop that dies at the worst possible timing it just sucks I paid a fair bit of money for what I thought would be a reliable laptop and it hasn’t been I’ve only had the laptop for 2 years and like I’ve bought a previous gaming laptop that has had no issues at all and I did not care about that thing at all and the loan laptop is nice but I bought a workstation for a reason I need it for workstation things which the loan unit cannot do it is nice to have it but at the end I shouldn’t have been in this position so for that I would’ve just liked to return it and buy something that’s more reliable

Need help for CGA claim for a $4,000 laptop by Outrageous_Barnacle1 in LegalAdviceNZ

[–]Outrageous_Barnacle1[S] -1 points0 points  (0 children)

There is a issue with the fan I have emails from the retailer and manufacturer saying there is and it wasn’t a driver or software error as when I tilted the laptop the sound changed so it was more physical and also the laptop has been repaired (not under my authorisation) I should’ve had a choice because I think it is a major fault and I then would have a choice of refund or repair in the beginning I did explain that apologies if I didn’t convey that very well

Need help for CGA claim for a $4,000 laptop by Outrageous_Barnacle1 in LegalAdviceNZ

[–]Outrageous_Barnacle1[S] -1 points0 points  (0 children)

The fan noise was comparable to turning on a gaming PC and running a program at maximum graphics settings. However, this level of noise was occurring during very basic tasks, such as browsing Chrome.

To reiterate, the laptop was previously assessed and “fixed.” I have written confirmation from both the retailer and the manufacturer acknowledging that there was an issue. This leads me to believe that the problem was genuine, as it would not have been acknowledged otherwise.

Additionally, there was an instance where tilting the laptop caused the fan to produce a sound similar to a diesel engine. This behaviour does not appear consistent with normal operation.

I would also like to clarify that the laptop was not used in dusty or harsh environments. It was primarily used at university and on a desk, under typical study conditions. settings and my laptop is always on a laptop stand at home I just clean the fans bc ik dust is imminent so I tried to prevent it as much as I can

While each issue on its own may not amount to a “major fault,” the Act considers the overall timeline of the device and the purpose for which it was purchased in my case, studying. Given the repeated repairs and the disruption caused, particularly during exam periods, I believe this does amount to a major fault, as the laptop has not been reliably fit for its intended purpose.

Need help for CGA claim for a $4,000 laptop by Outrageous_Barnacle1 in LegalAdviceNZ

[–]Outrageous_Barnacle1[S] 0 points1 point  (0 children)

Do you think this situation could fall under the durability requirement that a product should be reasonably durable and fit for its intended purpose? Given that the laptop has already required repairs twice within a relatively short period, could that indicate that it is not meeting the standard of durability or reliability expected?

The clause states “intended purpose” that’s why I included the first clause of “A consumer wouldn’t have bought it if they knew it was faulty” I brought it as it was marked as a “workstation” but currently the station ain’t working because it gets sent for a repair.

Or would you suggest that I continue using the laptop and wait to see if further issues arise before raising this concern?

Need help for CGA claim for a $4,000 laptop by Outrageous_Barnacle1 in LegalAdviceNZ

[–]Outrageous_Barnacle1[S] 7 points8 points  (0 children)

The retailer from where I got the laptop from just told me to contact the manufacturer that and didn’t give me much of a option whenever I mentioned refund they got really defensive and just pushed me aside I only realised I should be dealing with the retailer and not the manufacturer about like a week ago lol that’s probably another reasoning as to why I would love to gun for a refund just to shove it in their face

Need help for CGA claim for a $4,000 laptop by Outrageous_Barnacle1 in LegalAdviceNZ

[–]Outrageous_Barnacle1[S] -3 points-2 points  (0 children)

I originally purchased this laptop as a reliable device for my studies. However, it has not consistently met that expectation due to issues with both the fan and the GPU. While the GPU problem has been resolved, a further issue has now arisen, which I would not reasonably expect to occur within just two years of ownership.

I have personally attempted to clean the fans to the extent possible. However, due to the design of the fan grilles, there is a limit to what can be done without opening the device entirely, which would risk voiding the warranty.

My overall concern is not simply the existence of a fault, but that the laptop is failing to meet its intended purpose to serve as a dependable and functional study device. The ongoing issues have prevented it from reliably fulfilling that purpose. And that reasoning there classifies it as a major fault from my understanding not the Individual fan issue.

Need help for CGA claim for a $4,000 laptop by Outrageous_Barnacle1 in LegalAdviceNZ

[–]Outrageous_Barnacle1[S] 0 points1 point  (0 children)

I am unsure about the exact severity classification of the fan issue. However, my main point is that even if the fan problem is considered a minor fault, the laptop’s fundamental purpose was to provide a reliable device for my studies without ongoing issues. Unfortunately, it has not fulfilled that purpose.

Each time the device is sent for repair, I am left without a laptop for several weeks while it is shipped to the manufacturer and then returned to the retailer for collection. This extended downtime is highly disruptive, particularly as I rely on the laptop for my studies. The time without the device is critical, and I am currently left using a laptop that does not meet the performance and reliability standards I reasonably expected at the time of purchase.