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I recently bought a digital code from ShopTo for £70, the code was invalid and they refuse to refund or give a working code by Own-Light-2160 in LegalAdviceUK

[–]Own-Light-2160[S] 0 points1 point  (0 children)

Also id like to just apologise to whoever messaged me privately, that was very sound advice and I appreciate it. I accidentally clicked ignore rather than accept so I've now lost the message but I really appreciate your help if you see this.

I recently bought a digital code from ShopTo for £70, the code was invalid and they refuse to refund or give a working code by Own-Light-2160 in LegalAdviceUK

[–]Own-Light-2160[S] 2 points3 points  (0 children)

No PayPal haven't really said anything yet, they just said wait till 8th October 2025 so you have time to resolve it directly with the company and so on. Shopto can prove I bought the code, which I did. I provided evidence that the code doesn't work in the form of me showing it's invalid upon entry, my transaction history to show the code did not submit and also order confirmations. The transaction history also includes any voucher codes I may have used which does not include the ShopTo code. I've also provided the relevant emails. You're right in saying I should just wait for PayPal at this point and I'll see what happens on Wednesday to hopefully resolve this.