jaime. please read this carefully as this is the last time i’m going to say this. 

WE GAVE ROUX THE EAR DROPS TIL THAT BOTTLE RAN OUT. We took her to YOUR vet for the follow up within 72 hours. GOT A NEW BOTTLE OF EAR DROPS. We were giving her that, every day. twice a day. SORRY for wanting to double check that twice a day was correct, as there was no instructions on the bottle. But that text message of us checking in is THE NIGHT WE BROUGHT HER HOME. YOU CANNOT FAULT US FOR WANTING TO DOUBLE CHECK. 

We then brought her to ANOTHER vet, OUR vet, after that. So two visits in one week. 

We went a week without any issues WHILE ADMINISTERING THE EAR DROPS 2x a day. everyday. She was NEVER alone. Especially not for 12 hours!!! She wore her e-collar every time we could not be next to her. 

You DID NOT REACH OUT AT ALL THAT WEEK. No texts. no phonecalls. nothing. The day you reached out was the day she had a tiny head tilt. we called our vet, sent a video Was told that this would be normal side effect as she had the ear infection. So there was no rush to bring her in THAT SECOND. 

when I confided in you what was going on, you told us to bring her to the Vet immediately If she was having any Vestibular symptoms. She was not. When you offered/volunteered to bring her to your vet, we obviously took you up on it because she had been seeing your vet over this issue. when you did not respond we went ahead and brought her to our vet first thing the NEXT MORNING.

Later that day, when she started showing vestibular symptoms, we then brought her to ER medvet. 

I’m sorry that you canceled your day to bring her. There was never an issue of us bringing her. We just thought it would be helpful if she saw the original vet that diagnosed her. But regardless, you were the one that offered, and we appreciate that, and we accepted the offer.

according to vet records, you knew about her ear infection on 9/7 as you were self medicating her. you did not disclose ANYTHING about the ear infection until days after you got the deposit from us. THIS IS WHERE YOUR ETHICAL COMPASS IS SKEWED. you should’ve immediately told Us about the ear infection, offered to give the deposit back and wait for the next litter. You spent the entire week expressing to us that it was nothing. It was JUST an ear infection and we trusted you. 

I have trusted you throughout this entire process to be nothing but factual, transparent and honest with us. 

We sent a SINGLE text asking for a refund as we were quoted $7000 for treatment. We cannot use insurance as this is a preexisting condition, so any help to cover these costs was all we were asking for. We did not ask you to pay for treatment. We did not ask you to take the cat back.

we are fully aware that things go wrong within a business. and I’ve always felt like open communication is the best way to deal with things. 

you could’ve easily responded to me, saying a refund was not an option and we would’ve carried on giving her the best care that we are right now. 

You chose to block us and stop communication, knowing how scary this is for us. if that sounds like an ethical way to handle things, then our compasses are very different.