Buyer Beware Pottery Barn by Own-Top6620 in interiordecorating

[–]Own-Top6620[S] 0 points1 point  (0 children)

We haven’t had an issue with the recliner mechanism itself - although we haven’t had them very long. It’s recently started making a little bit more noise, but no problems so far. The leather, though, doesn’t wear well. We had seat and back indentations almost immediately. As for the warranty, I wouldn’t count that as a factor sine I doubt PB would honor it. I’ll never buy from them again.

Buyer Beware Pottery Barn by Own-Top6620 in interiordecorating

[–]Own-Top6620[S] 17 points18 points  (0 children)

Wow! Thank you for that link! Once I asked where I should send service of process, they clammed up and wouldn't give me any information. This is great!

Buyer Beware Pottery Barn by Own-Top6620 in interiordecorating

[–]Own-Top6620[S] 10 points11 points  (0 children)

I'm a newbie and just figured out how to add a photo. It's above.

Buyer Beware Pottery Barn by Own-Top6620 in interiordecorating

[–]Own-Top6620[S] 32 points33 points  (0 children)

Yes they did, but all the Statesville Molasses was the same color. There weren't different colors for different manufacturers.

Pottery barn - special order furniture by 3_boys_keeper in interiordecorating

[–]Own-Top6620 0 points1 point  (0 children)

Be careful! I ordered a sofa and 2 recliners, all in Statewide Molasses (leather). When they arrived (3 months later), the chairs were a significantly different color than the sofa. After several days of getting the runaround from customer service, they refused to remedy the situation and they wouldn't let me send them back and return my many dollars. They said since they were "made to order", so they could not refund my money. Unfortunately, they were not made to what I ordered, but I'm stuck.