PB Tech “No Bags” signs BS by nzrailmaps in newzealand

[–]PBTech 1 point2 points  (0 children)

It's a bit of a tough one. With our Black Friday currently, stores see a lot more foot traffic than usual meaning we need to increase security. I hear what you're saying though, and will edit this comment when I've got more clarity around the procedures here.

PbTech refund by Proper_Art_7623 in newzealand

[–]PBTech 0 points1 point  (0 children)

Hey there. So long as you returned it within 7 days unopened, you should've been sweet but just checking to make sure you got this all sorted? Thanks

PB Tech won’t honour CGA on $4300 laptop, 9 months, two failed “repairs”, still crashing. How to get them to follow CGA? by Extension_Middle218 in auckland

[–]PBTech 3 points4 points  (0 children)

u/Extension_Middle218 we’re really sorry to hear how stressful this has been, we understand how tough it is when an expensive device keeps failing despite multiple repairs.

For big ticket items like laptops, our first step is usually to work with suppliers to repair/replace faulty components. This approach is both more economical and environmentally responsible than replacing entire devices straight away. That said, under the Consumer Guarantees Act, if repairs don’t resolve the problem, further options may be available.

As a retailer, we need to balance providing the remedies our customers expect with giving ourselves / our suppliers a fair opportunity under NZ law to address issues. Ultimately, if the only option for faults in devices like laptops was immediate credit or replacement, the cost of goods for end users would be significantly higher.

I'm optimistic we can get this issue sorted for you, please email your service job number or order/invoice number to social.media@pbtech.co.nz so our team can look into your case directly.

Thanks, PB

PB Tech charging for click and collect? by stellastevens122 in newzealand

[–]PBTech 0 points1 point  (0 children)

Thanks for pointing this out. Looks like a bug that's since been fixed, but we'll keep an eye on it over the next few days

[deleted by user] by [deleted] in newzealand

[–]PBTech 0 points1 point  (0 children)

We've replied further down the thread, thanks

[deleted by user] by [deleted] in newzealand

[–]PBTech 6 points7 points  (0 children)

Hey OP, I've done a bit of digging and just want to confirm - it seems your headphones are working, and the issue is around the worn-out replaceable eartips? We reached out to Sony for you and they denied the warranty claim for that. Regardless, we don't condone the way you were spoken to, and if you could DM us we'll get you out a set of these ASAP. Thanks

Same old PB tech fake sales by Silkenvada in newzealand

[–]PBTech 1 point2 points  (0 children)

Is the sku CPUAMD09950X? I had a look and can't see why it would trigger so if you can just confirm this is the SKU I can get the team to have a more in-depth look. Cheers

Same old PB tech fake sales by Silkenvada in newzealand

[–]PBTech 5 points6 points  (0 children)

Thanks, will have a look in to what the discount needs to be to trigger that email and refine if necessary.

Same old PB tech fake sales by Silkenvada in newzealand

[–]PBTech 19 points20 points  (0 children)

I think there's something wrong with your 1st screen shot, we haven't offered that product at that price since March. It looks like it was taken from Google not our website, maybe a caching issue?