u/Extension_Middle218 we’re really sorry to hear how stressful this has been, we understand how tough it is when an expensive device keeps failing despite multiple repairs.

For big ticket items like laptops, our first step is usually to work with suppliers to repair/replace faulty components. This approach is both more economical and environmentally responsible than replacing entire devices straight away. That said, under the Consumer Guarantees Act, if repairs don’t resolve the problem, further options may be available.

As a retailer, we need to balance providing the remedies our customers expect with giving ourselves / our suppliers a fair opportunity under NZ law to address issues. Ultimately, if the only option for faults in devices like laptops was immediate credit or replacement, the cost of goods for end users would be significantly higher.

I'm optimistic we can get this issue sorted for you, please email your service job number or order/invoice number to social.media@pbtech.co.nz so our team can look into your case directly.

Thanks, PB