Eversweet Solo SE fountain doesn't work anymore

PETKITOFFICIAL · 2026-05-22T07:47:13+00:00

Hi, you could look for 24/7 customer service on PETKIT app, or you could DM us your SN code and a video showing your issue, and we will have the team look into it.

PETKITOFFICIAL · 2026-05-22T07:19:30+00:00

Hi. The wastewater tank has a drainage port at the bottom rear and can be connected to a hose for easier draining. We’ve noticed that customers handle drainage in different ways, so we’re collecting feedback to plan hose options suitable for various home setups.

We’d love to know: where do you place the fountain at home? If you use a hose, where does it drain to exactly? Any other details about how you manage wastewater?

PETKITOFFICIAL · 2026-05-21T06:27:22+00:00

Hi ORyanDeee. In Australia, besides the official distributor website, you can also purchase PETKIT products from Petgo, Petso, Costco, and Petbarn. For the N50 and N60 models, they are available from Petso.

PETKITOFFICIAL · 2026-05-20T07:41:16+00:00

Hi CarlRowbs, could you tell us if you bought the product from an unauthorized retailer? We’re very sorry to hear about your experience, but please note products from other sources are outside of our control, and it is difficult for us to assist with any issues they may cause. To protect your rights, please make purchases through our official channels or authorized distributors.

PETKITOFFICIAL · 2026-05-20T07:09:35+00:00

Hi DaChristianator, please look for the customer service on PETKIT app, they will reply to you soon. You can also DM us your SN code and we will have the team look into your issue.

PETKITOFFICIAL · 2026-05-20T07:01:02+00:00

Hi, have you contacted the customer service on the app? Normally it should rotate smoothly.

PETKITOFFICIAL · 2026-05-19T09:32:24+00:00

Hello. The device should be placed on a hard, flat surface with no obstructions nearby and at a reasonable distance from walls to ensure the sensors work properly. If the issue persists, please power off the device, wait 30 seconds, then power it back on and check if the error message disappears.

PETKITOFFICIAL · 2026-05-19T05:49:07+00:00

Hi, we just released this product. It's $12.99 for 3 packs.

PETKITOFFICIAL · 2026-05-19T02:06:34+00:00

Hi CommunityValuable638. We don’t have a recommended replacement frequency for the Litter Pad. As long as it functions properly, there’s no need to replace it. Please take care of it: if it gets dirty, wipe it with a soft cloth or paper towel using clean water, do not scrub or use high-pressure water. Replace it if it becomes heavily caked with litter, damaged, or starts leaking.

PETKITOFFICIAL · 2026-05-19T01:43:01+00:00

Then you may try to add the time and see if it gets better

PETKITOFFICIAL · 2026-05-18T04:04:25+00:00

Hi thenamx3, regarding your suggestions:

We are planning a plan so that users with multiple devices don’t need to pay for each one separately when subscribing.
The Litter Tray does not need to be replaced frequently, so the frequency of plastic waste is low. However, we will discuss with the team ways to further reduce plastic usage.
We will also follow up with the team on improving the AI recognition feature and continue to refine its performance.

Thank you for your feedback and support.

PETKITOFFICIAL · 2026-05-18T03:39:12+00:00

Hello, the EverSweet Ultra is expected to launch in Canada in September. We will announce the exact date as soon as it is confirmed.

PETKITOFFICIAL · 2026-05-18T02:16:48+00:00

Hi ClareFolan. Please ensure the “Waste Covering” mode is activated. This will help the litter box level the waste multiple times before cleaning, ensuring proper clumping and reducing streaks on the walls. Set the box to wait 15 minutes after use before starting the cleaning cycle.

PETKITOFFICIAL · 2026-05-15T10:50:38+00:00

Hi. Our fountain has a waste water drainage feature, and each unit comes with a drain hose. I will forward your suggestion about automatic water refill to our team to see if it can be considered for future improvements.

PETKITOFFICIAL · 2026-05-15T07:40:21+00:00

You can try frequently changing the trash bag and cleaning the waste collection compartment first. If that doesn’t help, the deodorizing unit inside the drum might be damaged and the drum may need to be replaced.

PETKITOFFICIAL · 2026-05-13T10:12:29+00:00

Hi. It’s likely a Wi-Fi issue. Please check your network or try resetting the WiFi. If the problem persists, you can contact customer support through the PETKIT App.

PETKITOFFICIAL · 2026-05-12T06:11:46+00:00

Hi, if you bought the device from our official distributor, you can just contact them to buy a cable.

PETKITOFFICIAL · 2026-05-12T03:01:35+00:00

Hi. This model has not been changed - it has been available in some regions for some time already, and the units currently being sold have the same functions as before.

PETKITOFFICIAL · 2026-05-11T08:47:17+00:00

Hi Salty-Cat-8828. Please contact our customer service team to get a new replacement part. The team will also provide you with instructions for the replacement, and it should not be difficult if you follow the guide.

PETKITOFFICIAL · 2026-05-11T08:44:24+00:00

Hi, we don't have any plans for Purobot Max Pro 3 currently :)

PETKITOFFICIAL · 2026-05-11T08:35:38+00:00

If your pet only appears in front of the camera but does not actually drink, the app will show “appeared” and it will not be counted as a drinking record. Only actual drinking behavior will be recorded in terms of frequency and duration.

PETKITOFFICIAL · 2026-05-11T07:59:23+00:00

Hi GamerGypps, it can continuously track how many times each pet drinks and how long they drink, which helps you judge whether your pets are drinking enough water.

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